Figure Lending
FinTech
ConciergePartnerSupportManager
“Concierge Partner Support Manager at Figure Lending. Skills: Customer Success, Client Support. Serve as primary contact. Deliver personalized support”
Industry & Context.
Problem-solving mindset; Solutions-oriented approach
What They're Looking For.
Must Have
5-7+ years customer support, Account management experience, Client success experience, B2B environment experience
Nice to Have
Mortgage experience preferred, Lending experience preferred, Fintech experience preferred, Financial services experience preferred, Loan Officer workflows understanding, Administrative support structures understanding
What You'll Do.
Serve as primary contact
Deliver personalized support
Build B2B relationships
Maintain B2B relationships
Guide clients through features
Guide clients through processes
Guide clients through issue resolution
Anticipate client needs
Troubleshoot inquiries
Resolve complex inquiries
Coordinate cross-functionally
Maintain client interaction records
Maintain follow-up records
Identify trends in feedback
Recommend product improvements
Recommend process improvements
How You'll Work.
Team & Collaboration
Internal teams coordination
Communication Scope
Clarity and professionalism
Applying for this Concierge Partner Support Manager role?
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- Create a Greenhouse profile before applying — it saves time across multiple applications.
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- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
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ANONYMOUS · UNFILTERED
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