Jll
ConciergeManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Concierge Manager at Jll. Skills: leading and overseeing the day-to-day operations of the Concierge Team, ensure exceptional guest service, implement and uphold communication standards, cultivate relationships with property management, retailers, and key stakeholders, promoting service excellence, executing property and company initiatives, supporting local outreach efforts. Supervise and manage full-time and part-time concierge team members. Train, coach, and motivate the team to deliver best-i”
What You'll Achieve.
Meet or exceed established goals and KPIs
Industry & Context.
Proven ability to resolve issues efficiently and diplomatically
Physical ability to walk the property, lift light materials, and assist with event set-up/teardown, Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted, Flexibility to work varied shifts, including evenings, weekends, and holidays, This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
What They're Looking For.
Must Have
3–5 years of progressive experience in hospitality, guest services, retail management, or a related field, leadership and team management skills, Excellent verbal and written communication skills, Proven ability to resolve issues efficiently and diplomatically, Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace, Outstanding organizational, time-management, and multitasking abilities, Physical ability to walk the property, lift light materials, and assist with event set-up/teardown, Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted, Flexibility to work varied shifts, including evenings, weekends, and holidays, Knowledge of the local market, attractions, dining, cultural institutions, and transportation options
Nice to Have
Previous supervisory experience in a customer-facing or high-volume service setting preferred, Proficient with iOS systems and digital platforms is a plus
What You'll Do.
Supervise and manage full-time and part-time concierge team members
and motivate the team to deliver best-in-class service
Ensure adherence to company policies
and performance standards
Hold team members accountable for consistent service delivery
Manage scheduling and review timecards for payroll accuracy
Oversee the appearance
and preparedness of the East Lobby Podium
Build and maintain relationships with local community and hospitality partners
Work with the Events and Marketing Manager and Property Management Team to execute initiatives and community engagement programs
Stay informed about local events
and trends to provide guests with personalized recommendations
Meet with on-site tenants to understand on-site promotions and events
Stay informed about on-site events including public realm events
retailer events and corporate events
Support the execution of on-site events and programs aligned with the property’s strategic marketing goals
Set a standard of excellence in guest service through a welcoming
and professional demeanor
Brand advocate for Commonwealth Pier
Represent the Concierge program in cross-departmental collaborations
Ensure operational flexibility
especially during peak seasons
Support property-wide initiatives and programming with enthusiasm and professionalism
Participate in event set-up and breakdown as needed
How You'll Work.
Team & Collaboration
cross-functional coordination; cultivate relationships with property management, retailers, and key stakeholders; Work with the Events and Marketing Manager and Property Management Team; Participate in cross communication - keep all stakeholders informed of happenings on site, guest reactions and recommendations for the site; Represent the Concierge program in cross-departmental collaborations
Communication Scope
Excellent verbal and written communication skills; Participate in cross communication - keep all stakeholders informed of happenings on site, guest reactions and recommendations for the site
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The **Concierge Manager** is responsible for leading and overseeing the day-to-day operations of the Concierge Team within a high-profile retail environment. This individual will ensure exceptional guest service, implement and uphold communication standards, and cultivate strong relationships with property management, retailers, and key stakeholders. The Concierge Manager plays a vital role in promoting service excellence, executing property and company initiatives, and supporting local outreach efforts. **Estimated total compensation for this position:** $27 per hour _The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant 's education, experience, skills, abilities, geographic location, internal equity and alignment with market data_ _._ Expected Schedule: Monday - Friday 8 am - 5 pm **Key Responsibilities:** Leadership & Team Management * Supervise and manage full-time and part-time concierge team members. * Train, coach, and motivate the team to deliver best-in-class service. * Ensure adherence to company policies, procedures, and performance standards. * Hold team members accountable for consistent service delivery. * Manage scheduling and review timecards for payroll accuracy. * Oversee the appearance, organization, and preparedness of the East Lobby Podium. Marketing & Guest Experience * Build and maintain relationships with local community and hospit
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