The Westin Monache
Concierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Concierge at The Westin Monache. Skills: Guest relations, Vacation planning. Create emotional connections with guests. Assist hotel guests in planning their vacation”
Industry & Context.
Solving problems
What They're Looking For.
Must Have
High school graduate or equivalent, Minimum of two years' experience in hospitality, public relations, or sales and marketing, Computer skills, Professional demeanor, attitude, and appearance, work ethic, Effective communication with guests, employees, and management, Ability to perform under pressure
Nice to Have
Knowledge of Mammoth and surrounding area, Hotel or Resort experience
What You'll Do.
Create emotional connections with guests
Assist hotel guests in planning their vacation
Help guests with reservations and special needs
Assist service express with phone calls
Take In-Room Dining orders
Arrange bell/valet assistance
Arrange housekeeping assistance
Arrange engineering assistance
Manage all aspects of guests’ stay
Communicate feedback to the Manager on Duty
Provide detailed information about Hotel
Provide detailed information about Ski Area services
Provide detailed information about surrounding communities
How You'll Work.
Communication Scope
Effective communication
Full Job Description
Seasonal # # **LIVE THE DREAM. Work here. Play here.** The mountains are calling. _**NOTE:** This position is located in Mammoth Lakes, California._ Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including **free** access to all other Alterra resorts? Grin inducing, isn’t it? More about the _benefits and perks of your adventure_ here: * Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts * Discounts on ski/snowboarding lessons * Friends and Family vouchers * Retail & Food discount * Equipment Rental discount * 401k with company match * Healthcare * Dental * Vision * PTO for benefit eligible employees * Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide _*Offers of employment may be contingent upon successful completion of a background investigation._ Hourly pay rate: $21.00-$25.00 **About this position:** * Create emotional connections with guests by adhering to Westin and Marriott Brand Standards. * Assist hotel guests in planning their vacation. * Help guests with reservations and special needs. * Assist service express with phone calls, amenities, and guest requests. * Take In-Room Dining orders, arrange bell/valet, housekeeping, and engineering assistance. * Manage all aspects of guests’ stay to Westin Brand Standards, solving problems and communicating feedback to the Manager on Duty. * Provide detailed information about Hotel, Ski Area services, and surrounding communities in person and by phone. **Requirements:** * High school graduate or equivalent. * Knowledge of Mammoth and surrounding area strongly preferred. * Minimum of two years' experience in hospitality, public relations, or sales and marketing. * Hotel or Resort experience preferred. * Computer skills. * Professional demeanor, attitude, and appearance. * Strong work ethic. * Effective communication with guests, employees, and mana
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