The Loft Workspaces
Real Estate
Concierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Concierge at The Loft Workspaces. Skills: Exceptional customer experiences, High standards of service, Brand presence establishment, Financial success contribution, Welcoming face of the workspace, Positive first impression, Customer onboarding management, Seamless operation of workspace and facilities, Organizing engaging community events, Fostering a sense of belonging, Encouraging networking. Manage front desk, day users and visitor check-in and check-out process. Greet potential customers, s”
What You'll Achieve.
Provide exceptional customer experiences; Maintain high standards of service; Establish a brand presence; Contribute to the financial success of the flexible workspace business; Ensure customers and visitors have a positive first impression; Ensure seamless operation of the workspace and its facilities; Foster a sense of belonging; Encourage networking among customers; Generate revenue; Ensure high levels of customer satisfaction; Continual improvement of customer service
Industry & Context.
Creative problem-solving skills; Ability to think outside the box; Resolve challenges
What They're Looking For.
Must Have
Intermediate skills in MS Word and Excel, Excellent written and verbal communication skills, Sound digital, social, and technology understanding, Customer-centric mindset in creating a dynamic working environment, networking skills and ability to manage relationships with multiple stakeholders, Creative problem-solving skills and ability to think outside the box, Proactive with the flexibility to adapt to changing demands, Professional attitude, demeanour, and appearance, Well-organised with effective prioritisation abilities, Experience in managing relationships with suppliers and vendors
Nice to Have
Experience in a similar role
What You'll Do.
day users and visitor check-in and check-out process
Greet potential customers
schedule and conduct space tours
and send confirmation emails
Assist customers with their needs and enquiries
escalating issues as necessary
Collaborate with others to create personalised customer welcome packs
Manage security pass activation and deactivation procedures
Assist in planning and managing events
Ensure timely completion of administrative tasks with accurate updates in files and systems
and sanitisation of common spaces
Maintain high standards of space presentation and condition
Manage meeting room facilities before and after bookings
Assist with meeting room
space and Audio-Visual equipment setup
Handle incoming and outgoing mail and packages
Participate as a Floor Warden in the building's Emergency Control Organization (ECO)
Support building operations and maintenance administration
Ensure cleanliness and functionality of kitchen(s)
replenish consumables
and unload the dishwasher
Manage kitchen and office supplies
reorder stock as needed
Identify and report any issues affecting the space or customer experience
Develop and oversee space operational functions in line with business objectives
Understand building operational policies and procedures
Ensure efficient and effective services and positive experiences for customers
Assist in managing service partners
In collaboration with the Centre Manager
curate the program of events to build community and generate revenue
Oversee vendor and supplier service delivery
Maintain health and safety practices
Develop and manage the customer service program and experience
Ensure high levels of customer satisfaction and continual improvement
Build rapport with customers
and resolve challenges
Manage customer feedback for improvement
Act as backup to the Centre Manager to conduct tours for stakeholders and potential customers
Actively contribute to creating and sustaining a positive
How You'll Work.
Team & Collaboration
Collaborate with others to create personalised customer welcome packs; Participate as a Floor Warden in the building's Emergency Control Organization (ECO); In collaboration with the Centre Manager, curate the program of events to build community and generate revenue; Actively contribute to creating and sustaining a positive, inclusive, professional, and fun team culture
Communication Scope
Excellent written and verbal communication skills
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. At The Loft Workspaces, located at Goldfields House, we offer a premium workspace designed to elevate our clients' businesses to new heights. Our carefully curated community reflects South Yarra’s diverse professional landscape. We provide solutions and services that align with current and emerging workplace needs, offering a range of flexible options from business address and coworking spaces to dedicated desks and private suites. Our engaging community programs focus on high-level business partnerships, networking events, and creative collaborations. Customers experience a vibrant work environment that fuels creativity, productivity, and growth within our community. Our exceptional amenities include a state-of-the-art end of trip facilities, podcast studio, and innovative meeting spaces, all equipped audio-visual solutions. The Loft Workspaces customers get an abundance of additional amenities from Goldfields House, including end-of-trip facilities with showers, lockers and bike storage, access to various dining options, nearby retail services, and convenient parking. The building offers excellent connectivity to public transport and is surrounded by various business services that support our members' professional needs. The Loft Workspaces is your gateway to a connected business environment. We offer well-designed workspace solutions to meet diverse business needs while fostering a sense of community throug
Applying for this Concierge role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about The Loft Workspaces?
Real rants from real employees. Read before you apply.