Quercus
Hospitality
Concierge
“Concierge at Quercus. Skills: Customer service, Guest relations. Greet and welcome guests. Provide assistance with inquiries”
What You'll Achieve.
Ensure guest needs are met; Deliver outstanding customer experiences
Industry & Context.
Problem-solving; Resourcefulness
What They're Looking For.
Must Have
Proven customer service experience, Excellent verbal and written communication skills, Organizational and time management skills, Proficiency with computer systems, Problem-solving abilities, Resourcefulness in addressing guests needs, Attention to detail and accuracy, Professional demeanor, Guest-focused mindset, Commitment to service excellence, Ability to work independently, Ability to work as part of a team
What You'll Do.
Greet and welcome guests
Provide assistance with inquiries
Manage and coordinate guest requests
Arrange transportation
Respond promptly to inquiries
Document all requests
Prioritize all requests
Coordinate with external vendors
Coordinate with service providers
Coordinate with partners
Maintain detailed records
Maintain databases of guest preferences
Maintain databases of guest requests
Maintain databases of service history
Troubleshoot guest concerns
Resolve guest concerns
Escalate complex issues
Optimize service delivery
Ensure timely follow-up
Perform administrative tasks
Prepare correspondence
Uphold confidentiality
How You'll Work.
Communication Scope
Verbal communication; Written communication
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