Metropolis
Real Estate
Concierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Concierge at Metropolis. Skills: Customer Success, Resident relations. Greet prospects and residents. Ensure comfort of prospects and visitors”
Industry & Context.
Weekend availability, Stand, walk, sit extended periods, Bend, stoop, climb ladders, Reach, carry objects, Crawl in confined areas, Work inside and outside, Work in all weather conditions, Lift up to 25 pounds, Lift up to 50 pounds with assistance, Rare or regular travel, Flexible work schedule, Take call evenings, Take call weekends, Take call holidays
What They're Looking For.
Must Have
1-2 years related experience, Customer Service experience, Yardi experience
What You'll Do.
Greet prospects and residents
Ensure comfort of prospects and visitors
Route calls to appropriate team member
Assist with service request call backs
Maintain guest suite schedule
Manage guest suite payment
Ensure guest suite cleanliness
Manage loading dock schedule
Manage elevator schedule
Ensure clubhouse amenities are tour ready
Manage package deliveries
Document package arrival information
Notify residents of package deliveries
Maintain tracking logs for equipment rentals
Maintain tracking logs for dry cleaning services
Maintain tracking logs for other services
Assist with scheduling resident activities
Assist with planning resident programs
Assist with organizing resident activities
Assist with organizing resident programs
Keep detailed information on local area
Maintain relationships with concierge vendors
Coordinate resident services
Implement resident services
Implement resident programs
Act as information source for residents
Help residents with local market resources
How You'll Work.
Team & Collaboration
Community team
Communication Scope
Service request call backs
Full Job Description
**ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit [www.greystar.com](http://www.greystar.com). **JOB DESCRIPTION SUMMARY** Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources. **JOB DESCRIPTION** **Property Type: Stabilized Unit Count: 685 Schedule: Weekend Availability required; Tuesday-Saturday Requirements: 1-2 years of related experience (Customer Service & Yardi experience)** **Housing Discount: This position is eligible for a 20% housing discount** * Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member. * Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary. * Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs. * Ensures clubhouse amen
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