Jll
Real Estate
Concierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Concierge at Jll. Skills: Customer service, Hospitality, Workplace experience. Deliver exceptional experience. Enhance engagement”
Industry & Context.
Troubleshooting; Issue resolution
What They're Looking For.
Must Have
1-2 years customer service experience, 1-2 years hospitality experience, Working knowledge of Microsoft Office suite
Nice to Have
Genuine passion for creating experiences, Flexibility and positive attitude, Excellent communication skills, Fluency in English, Multitasking and prioritization abilities
What You'll Do.
Deliver exceptional experience
Proactive communication
Provide high-touch service
Increase engagement and partnership
Provide superior service delivery
Implement workplace experience programs
Serve as primary point of contact
Respond to employee inquiries
Troubleshoot workplace service issues
Handle feedback on workplace services
Execute Concierge services
Follow standard processes
Receive and respond to requests
Follow up to ensure satisfaction
Maintain visible engagement
Welcome employees at reception
Verify visitor access
Escort visitors into facility
Adhere to Lobby Area Standards
Maintain professional reception environment
Maintain Concierge site communication channels
Respond to requests timely
Ensure accuracy in guest-facing materials
Ensure consistency in guest-facing materials
Ensure professionalism in guest-facing materials
Support communication lead
Assist with content research
Assist with sourcing content
Assist with distribution of newsletters
Assist with distribution of alerts
Assist with distribution of service updates
Communicate campus updates
Maintain accurate welcome FAQs
Maintain general site signage
Manage site engagement calendar
Promote culture of inclusivity
Manage conference room bookings
Resolve scheduling conflicts
Perform pre-meeting preparation
Coordinate meeting room set-up
Coordinate catering orders
Coordinate catering delivery
Offer first-level support for AV needs
Offer first-level support for technology needs
Assist with GE Healthcare campus events
Ensure flawless event delivery
Ensure community engagement
Ensure workspaces are stocked
Ensure workspaces are maintained
Conduct routine site assessments
Maintain security processes
Maintain security protocols
Support site emergency response procedures
Organize engagement events
Operationalize engagement events
Facilitate Workplace Experience Programs
Engage in continuous improvement initiatives
Engage in innovation initiatives
Identify potential risks
Escalate risks appropriately
Build connections in hospitality industry
Network in hospitality industry
How You'll Work.
Team & Collaboration
Cross-functional teams; Service partners; GE Healthcare employees; Communication lead; Workplace stakeholders; Key account stakeholders
Communication Scope
Proactive communication; Professional spoken interactions; Professional written interactions; Guest-facing communication
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Concierge - JLL** **What this job involves:** The Experience Services Concierge is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service. This GE Healthcare-facing role combines passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Concierge will increase engagement and partnership between JLL, service partners, and GE Healthcare to provide superior service delivery while implementing workplace experience programs. **What your day-to-day will look like:** **Workplace Experience & Service Delivery** * Serve as the primary point of contact for all GE Healthcare employee inquiries, issues, troubleshooting, and feedback related to workplace services * Execute Concierge services in accordance with SLAs, standard processes, and GE Healthcare Workplace Without Limits brand standards * Receive and respond to all requests within one day, including personal follow-up to ensure GE Healthcare satisfaction * Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors **Guest Management & Security Support** * Verify visitors access and support the visitor’s host by escorting them into the facility in a safe and proper manner * Adhere to Lobby Area Standards and maintain professional receptio
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