Jll

Concierge

$48–62k ~AI est. Redwood City, California, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Concierge at Jll. Skills: Customer service, Facility administration, Office support. Answer incoming calls. Direct calls to appropriate associates”

Industry & Context.

Eligibility Requirements

Authorized to work in US without sponsorship, Core business hours: 8:00am-5:00pm, Occasionally 9am-6:00pm

What They're Looking For.

Must Have

1+ years facility/property administration experience, High School Diploma or equivalent, Ability to lift files, open filing cabinets and bend or stand as necessary

Nice to Have

Some college in business, hospitality, or property management, Fluent in Spanish/English both verbal and written

What You'll Do.

Answer incoming calls

Direct calls to appropriate associates

Manage flow of correspondence

Perform additional clerical duties

Create a positive first impression

Provide necessary information

Provide security badges for visitors and employees

Answer all calls in a timely manner

Transfer calls to respective departments and individuals

Manage and direct mail and couriers

Coordinate pick-up and delivery

Confirm delivery/receipt

Resolve mail related issues

Participate in Facility programs

Continue learning and grow as a professional

Support Facility Manager on clerical matters

Support Facility Coordinator on clerical matters

Respond to basic client enquiries

Respond to general enquiries

Escalate complex queries to appropriate parties

Maintain a clean workspace

Maintain an organized workspace

Maintain a safe workspace

Comply with all policies and procedures

Full Job Description

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What your day-to-day will look like:** * The Receptionist provides general office support responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. * Create a positive first impression as you greet customers, guests, and employees. * Provide the necessary information, direction, and assistance. * Provide security badges for visitors and employees. * Be sure all calls are answered in a timely manner, using the Company’s protocol, and transferring them to the respective departments and individuals. * Manage and direct mail and couriers, including coordinating pick-up and delivery, confirming delivery/receipt with appropriate resolving any related issues in a timely manner. * Participate in Facility programs with an expectation to continue learning and grow as a professional. * Support the Facility Manager and Facility Coordinator for JLL on clerical matters. * Respond to basic client and general enquiries and escalate complex queries to the appropriate parties. * Maintain a clean, organized, and safe workspace. * Comply with all the policies and procedures of JLL and client facility. **Required experience and skills:** * **1 + years of proven work experience with facility/property administration experience in the commercial real estate industry** * High School Diploma or equivale

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