Concierge

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this opportunity involves:** **Long lasting impression:** • Provide a warm and friendly welcome to all customers and visitors to the buildings. First impressions count! • Provide assistance and direction according to the customer request. • Assume responsibility for all Front of House areas ensuring they are presentable at all times. Report anything which requires attention. • Provide direction and assistance with local amenities and services. • VIP Meet and Greet services including escorting customers and visitors to the escalators and lifts. • Apply the same level of enthusiasm and customer service to inquiries received by telephone or email. **Be the building’s go-to influencer:** • Promote retail tenancies in and around the building. • Promote community engagement events and initiatives. Go above and beyond: • Provide hotel-style concierge and lifestyle services administration for the customers– including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, booking of conference room facilities (if applicable) etc. • Be the ultimate host/co-host of community engagement events and initiatives, as detailed in the customer engagement strategy. This includes being involved in the presentation of ideas, design and execution of such initiatives, as well as assisting with the communication requirements for each one. • Work with the CRM to proactively and c