Four Seasons

Hospitality

Concierge

Venice, Italy FULL TIME
The Brief

“Concierge at Four Seasons. Skills: Personalized guest experience, Destination knowledge, Arrangements and bespoke experiences. Deliver personalized guest experience. Assist guests with information and recommendations”

What You'll Achieve.

Creating memorable guest experiences; Upholding Four Seasons standards

Industry & Context.

Hospitality
Problems you'll solve

Problem-solving mindset

Eligibility Requirements

Flexibility to work shifts, weekends, and holidays, Legal right to work in Italy

What They're Looking For.

Must Have

1-2 years in Concierge, Front Office, or guest services, Fluency in English

Nice to Have

Experience in luxury hospitality, Additional languages

What You'll Do.

Deliver personalized guest experience

Assist guests with information and recommendations

Create tailored itineraries

Manage reservations and bookings

Liaise with internal departments

Build relationships with local partners

Anticipate guest needs

Handle guest inquiries and requests

Ensure accurate tracking of requests

Maintain Concierge desk

Support service recovery

Foster collaborative environment

How You'll Work.

Team & Collaboration

Liaise with internal departments to coordinate guest requests; Foster a collaborative, service-driven environment within the Front Office team

Communication Scope

Exceptional communication; Interpersonal skills; Relationship-building skills

Free ATS check

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