Four Seasons
Concierge
“Concierge at Four Seasons. Skills: Guest service, Local knowledge, Communication. Update desk collateral and information. Know activities available in the area”
What You'll Achieve.
Achieve maximum customer satisfaction; Ensure standards are being met; Ensure guest satisfaction is high
Industry & Context.
Ability to work morning, afternoon, and evening shifts, Ability to work weekends and holidays
What They're Looking For.
Must Have
Minimum 1-2 years of experience in a similar role, Ability to multi-task on several items at once, Working knowledge of computer systems, Working knowledge of hotel operating systems, Experience with Microsoft Suite, Knowledge of Vail and the surrounding communities, Good communication skills, Fluency in English, Current work authorization in the United States
Nice to Have
Experience in a luxury hotel setting, Experience with OPERA/Concierge Smart, Ability to speak Spanish
What You'll Do.
Update desk collateral and information
Know activities available in the area
Establish contacts with vendors
Respond to guest requests
Assess guest needs and requests
Add personal recommendations and touches
Achieve maximum customer satisfaction
Comply with Four Seasons policies
Handle guest interactions with hospitality
Accommodate special requests
Resolve customer complaints
Assist customers with inquiries
Respond to guest requests accurately
Make recommendations based on local knowledge
Assist with Front Office duties
Assist with Bell Stand duties
Ensure standards are being met
Ensure guest satisfaction is high
How You'll Work.
Team & Collaboration
Part of the Front Office Team; Collaborate with colleagues
Communication Scope
Good communication skills
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