Four Seasons
Concierge
Neural analysis suggests this role is
optimal for Entry candidates.
“Concierge at Four Seasons. Skills: Guest service, Local knowledge, Communication. Update desk collateral and information. Know activities available in the area”
What You'll Achieve.
Achieve maximum customer satisfaction; Ensure standards are being met; Ensure guest satisfaction is high
Industry & Context.
Ability to work morning, afternoon, and evening shifts, Ability to work weekends and holidays
What They're Looking For.
Must Have
Minimum 1-2 years of experience in a similar role, Ability to multi-task on several items at once, Working knowledge of computer systems, Working knowledge of hotel operating systems, Experience with Microsoft Suite, Knowledge of Vail and the surrounding communities, Good communication skills, Fluency in English, Current work authorization in the United States
Nice to Have
Experience in a luxury hotel setting, Experience with OPERA/Concierge Smart, Ability to speak Spanish
What You'll Do.
Update desk collateral and information
Know activities available in the area
Establish contacts with vendors
Respond to guest requests
Assess guest needs and requests
Add personal recommendations and touches
Achieve maximum customer satisfaction
Comply with Four Seasons policies
Handle guest interactions with hospitality
Accommodate special requests
Resolve customer complaints
Assist customers with inquiries
Respond to guest requests accurately
Make recommendations based on local knowledge
Assist with Front Office duties
Assist with Bell Stand duties
Ensure standards are being met
Ensure guest satisfaction is high
How You'll Work.
Team & Collaboration
Part of the Front Office Team; Collaborate with colleagues
Communication Scope
Good communication skills
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and
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