Four Seasons
Hospitality
Concierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Concierge at Four Seasons. Skills: Guest service, Local knowledge. Respond to guest requests. Assess guest needs”
What You'll Achieve.
Achieve maximum customer satisfaction
Industry & Context.
Assess guest needs; Resolve customer issues
Work all shifts, Work weekends, Work holidays, Lifting up to 50 lbs, Pushing up to 50 lbs, Pulling up to 50 lbs, Carrying up to 50 lbs, Continuous standing
What They're Looking For.
Must Have
Valid work authorization for US
What You'll Do.
Respond to guest requests
Add personal recommendations
Achieve maximum customer satisfaction
Comply with Four Seasons policies
Handle guest interactions
Accommodate special requests
Resolve customer issues
Assist customers with inquiries
Provide hotel service information
Provide hours of operation information
Provide key hotel personnel information
Provide in-house events information
Respond to guest requests accurately
Respond to guest requests timely
Comply with Four Seasons Work Rules
Comply with Standards of Conduct
Work harmoniously with co-workers
Work professionally with co-workers
Work harmoniously with supervisors
Work professionally with supervisors
Assure desk collateral is updated
Assure information for restaurants is updated
Assure information for museums is updated
Assure information for attractions is updated
Assure information for maps is updated
Assure information for local attractions is updated
Know available city activities
Establish vendor contacts
Provide ticketing for guests
Provide reservations for guests
Retrieve guest luggage
Retrieve guest packages
Utilize software programs
Input special guest arrangements
Assure proper billing
How You'll Work.
Team & Collaboration
Work with co-workers; Work with supervisors
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep. The Four Seasons Hotel Miami is looking for a Concierge who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization. *Only candidates holding valid work authorization for the US will be considered for the position.* ****Join Our Team**** Imagine yourself having the chance to work for the leading luxury hotel company in the world. Work on a team th
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