Four Seasons
Concierge
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Concierge at Four Seasons. Skills: Guest experience, Local recommendations, Special requests. Provide personalized assistance to guests. Assist with restaurant reservations”
Industry & Context.
Stand during shift, Walk constantly during shift
What They're Looking For.
Must Have
6 months experience personalized tourism, 6 months complaint handling, Knowledge of local services, Knowledge of local attractions, Knowledge of local culture, Stand during shift, Walk constantly during shift, English B2
Nice to Have
Third language proficiency
What You'll Do.
Provide personalized assistance to guests
Assist with restaurant reservations
Assist with event tickets
Provide local recommendations
Coordinate special services
Arrange transportation
Handle unique requests
Handle special requests for celebrations
Provide detailed information about the area
Provide detailed information about the hotel
Ensure guest needs are met
Manage pre-arrival communication
Manage travel planning
Manage guest experience post-confirmation
Anticipate guest needs
Recommend transportation
Recommend restaurants
Confirm transportation
Coordinate thoughtful detail for special occasions
Coordinate detail for celebrations
Coordinate detail for preferences
Gather relevant information
Record relevant information
Ensure departments can execute
Handle guest interactions with hospitality
Handle guest interactions with professionalism
Attend to special requests
Assist clients with hotel services
Assist clients with operating hours
Assist clients with key hotel personnel
Assist clients with internal events
Assist clients with directions
Full Job Description
**About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point. **Acerca del Rol** Proporciona asistencia personalizada a los huéspedes, ayudándoles con reservas de restaurantes, entradas para eventos y recomendaciones locales. Coordina servicios especiales como transporte, tours y actividades, y maneja solicitudes únicas o especiales en casos de celebración. Además, ofrece información detallada sobre la zona y el hotel, asegurándose de que todas las necesidades de los huéspedes se cumplan de manera eficiente
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