Aspen Skiing Company
Hospitality
Concierge
Neural analysis suggests this role is
optimal for mid candidates.
“Concierge at Aspen Skiing Company. Skills: Guest services, Customer relations. Recommend and book activities. Check guests in or out”
Industry & Context.
Problem-solving skills; Critical-thinking skills
Stand for extended periods, Walk for extended periods, Be on feet for extended periods, Kneeling may be required, Bending may be required, Lift up to 50 lbs
What They're Looking For.
Must Have
High School Diploma or GED, 1 year concierge experience, 1 year customer service experience
Nice to Have
Bachelor's degree, Colorado Notary
What You'll Do.
Recommend and book activities
Check guests in or out
Record guest complaints
Notify appropriate staff
Assist with ordering supplies
Maintain orderliness at front desk
Coordinate with other departments
Settle cash bank daily
Comply with policies and procedures
Assist in emergency procedures
Complete delegated tasks
Assist other departments
How You'll Work.
Team & Collaboration
Work effectively in team settings; Build relationships with local businesses
Communication Scope
Verbal communication; Written communication
Full Job Description
The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. Inspired by place, united by purpose, defined by you, The Little Nell is a a Relais & Châteaux resort, consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram
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