Feld Entertainment
FCP Operations
Concession&RetailManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Concession & Retail Manager at Feld Entertainment. Skills: Sales management, Inventory control, Customer service, Staff management. Lead traveling staff. Manage local vendors”
What You'll Achieve.
Achieve highest sales; Maximize sales opportunities; Control inventory shrink; Deliver 5 Star Service; Achieve financial goals
Industry & Context.
Resolve customer concerns; Resolve disputes
100% travel, 7 to 11 months travel, Domestic travel, International travel, Ability to sit and stand, Ability to climb stairs, Ability to lift 50lbs
What They're Looking For.
Must Have
Bachelor's Degree or equivalent experience, 2+ years Retail Sales management, 2+ years customer service experience, Valid Driver’s license, Valid Passport, Familiarity with Microsoft Office, Ability to sit and stand for long periods, Ability to climb stairs, Ability to lift 50lbs, Ability to work under high pressure, Ability to work quick deadlines, Experience in warehouse management, Experience in inventory management, Experience in establishing budgets, Experience in sales plans, Experience in operational plans, Willingness to travel 90-100% of the time
Nice to Have
Food Handler or Food Manager Certification a plus, Multi-lingual a plus
What You'll Do.
Achieve highest sales
Provide excellent customer service
Coordinate tour inventory
Coordinate tour reporting
Coordinate tour financials
Coordinate tour communication
Manage day to day operations
Ensure company policies are followed
Ensure health and safety procedures are followed
Create venue sales plans
Analyze attendance projections
Develop sales strategy
Maximize sales opportunities
Negotiate with vendors
Determine sales locations
Determine support locations
Ensure merchandise display parameters are met
Supervise sales locations
Provide guidance to staff
Provide support to staff
Ensure proper staffing
Reallocate staff assignments
Resolve customer concerns
Recommend price adjustments
Project merchandise levels
Maintain merchandise levels
Control inventory shrink
Ensure inventory procedures are followed
Report inventory counts
Report inventory disputes
Schedule stock shipments
Coordinate stock shipments
Place orders for local supplies
Manage recruitment efforts
Train staff on policies
Train staff on procedures
Model customer service behaviors
Train team to deliver service
Determine number of local vendors
Ensure company rules are followed
Ensure standards are followed
Establish positive work atmosphere
Evaluate staff performance
Coach staff performance
Complete Food Manager training
Ensure food service compliance
Secure proper permits
Communicate requirements to staff
Follow all safety policies
Follow all safety procedures
Oversee mitigation strategies
Follow mitigation strategies
Ensure bookkeeping procedures are followed
Complete documentation
Schedule bank deposits
Communicate banking issues
Monitor budget expenses
Monitor revenue numbers
Achieve financial goals
Oversee load in of equipment
Oversee load out of equipment
Develop load plans for trailers
Maximize trailer efficiencies
Maximize trailer space
Coordinate transportation for staff
Ensure equipment is cleaned
Ensure equipment is working properly
Keep records for international travel
Recommend equipment for efficiency
Refine equipment for efficiency
Ensure company rules are followed at all times
Ensure standards are followed at all times
Complete required reports
Send reports to VP/Director
Communicate unit issues
Communicate unit concerns
Communicate unit shortages
Communicate unit successes
Communicate with warehouse
Ensure open communication with corporate departments
Communicate venue issues
Communicate venue concerns
Coordinate with show management
Ensure timelines are understood
Communicate with staff regularly
Ensure open communication with local vendors
Communicate vendor requirements
Communicate vendor changes
Work with health inspectors
Work with fire inspectors
Provide coaching for staff
Provide direction for staff
How You'll Work.
Team & Collaboration
Traveling staff; Local vendors; Venue management; Local health department; Treasury department; Warehouse communication; Corporate departments; Arena management; Show management; Local vendors
Communication Scope
Oral communication; Written communication
Full Job Description
## Description Lead and manage a traveling staff of 20 employees and local vendors to achieve the highest sales while providing excellent customer service Coordinate all tour inventory, reporting, financials, communication, and day to day operations while traveling with the show. Ensure that all company policies and procedures including any health and safety mitigation procedures are always being followed. *This position requires 100% travel for 7 to 11 months of the year.* PLEASE NOTE: This position remains posted on our website year-round. We may or may not currently have an opening, but we encourage you to submit your resume now in the event one becomes available. We will keep your resume on file and contact you within a year of submitting if your skills and experience meet the job qualifications. You may be contacted via phone or email for any of our touring properties. ## Essential Job Functions 1. Maximize venue sales and profitability while maintaining a high quality of customer service: Create venue sales plans by reviewing prior results and analyzing attendance projections to develop a strategy, to maximize sales opportunities. Negotiate and partner with vendor management to determine sales and support locations. Ensure that merchandise display parameters are met at all locations. Supervise sales locations, provide guidance and support as needed. Ensure proper staffing, reallocate staff assignments as needed. Address and resolve any customer concerns in a timely and effective manner. Study local markets and recommend price adjustments accordingly. 2. Maintain inventory controls and stock levels: Project, order, and maintain adequate levels of merchandise based on forecasts. Control inventories shrink by ensuring that inventory procedures are followed. Ensure all inventory counts and disputes are reported accurately. Schedule stock shipments from warehouse to deliver to tour and coordinate. Ensure that orders are placed for local supplies as needed. 3. D
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