GDIT
Technical Support Services
COMSECTier2TechnicalSupportDeskTechnician
“COMSEC Tier 2 Technical Support Desk Technician at GDIT. Skills: COMSEC systems, Technical Support, Troubleshooting. Provide expert technical support for COMSEC systems. Troubleshoot, resolve, and document Tier 2 COMSEC issues”
What You'll Achieve.
ensuring secure, reliable, and compliant COMSEC operations; Send customer satisfaction surveys after each completed task
Industry & Context.
Analyze issues; guide customers through resolutions; escalate complex problems; Analyze trouble tickets; perform independent technical diagnostics; determine appropriate corrective actions; Analyze and resolve hardware, boot, connectivity, and configuration errors
Secret clearance, US citizenship required, Onsite, Less than 10% travel
What They're Looking For.
Must Have
2 + years of related experience, Secret clearance, US citizenship required, 2 years of telecommunications/ electronics vocational training, or professional certification from an ABET accredited technical school or equivalent military school, intermediate knowledge of the ACES and SKL equipment, Knowledge of Tactical Networking Environment
Nice to Have
NetOps Toolkit (J-TNT), possession of IT certification (Security +, Network+ etc.), Field Service Representative
What You'll Do.
Provide expert technical support for COMSEC systems
and document Tier 2 COMSEC issues
Analyze trouble tickets and perform diagnostics
Communicate with customers via phone
Access government systems to research incidents
Escalate unresolved issues to higher-tier support
Support COMSEC operations tasks
and maintain COMSEC peripheral devices
Analyze and resolve hardware
and configuration errors
Participate in COMSEC testing events
Develop and update procedures for technology upgrades
Support installation/reinstallation of validated software and hardware
Assist accounts with upgrade support
Maintain standardized configuration management data
Document all customer interactions
troubleshooting steps
Support production of reports
and project procedures
Send customer satisfaction surveys
Participate in ongoing COMSEC technology training and testing
Maintain knowledge of COMSEC policies/procedures
How You'll Work.
Team & Collaboration
Work with product team; Escalate unresolved issues to higher-tier support or appropriate COMSEC SMEs; Provide feedback to Army test teams
Communication Scope
Communicate with customers via phone, MS Teams, or email; Document all customer interactions clearly and accurately
Applying for this COMSEC Tier 2 Technical Support Desk Technician role?
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