Delaware Nation Industries
Government Administration
ComputerUserSupportSpecialist(Journeyman)
“Computer User Support Specialist (Journeyman) at Delaware Nation Industries. Skills: User support, System maintenance, Technical troubleshooting. Provide tiered support. Identify hardware issues”
Industry & Context.
Problem-solving skills
Secret clearance, Eligible for Secret clearance, Office setting, Potential travel
What They're Looking For.
Must Have
3+ years computer support, High School Diploma or equivalent
Nice to Have
A+ certification preferred, Network+ certification preferred, Security+ certification preferred
What You'll Do.
Provide tiered support
Identify hardware issues
Troubleshoot hardware issues
Resolve hardware issues
Identify software issues
Troubleshoot software issues
Resolve software issues
Assist in configuration
Assist in maintenance
Maintain documentation
Conduct training sessions
Provide guidance to users
Manage system upgrades
Implement system upgrades
Keep abreast of new technologies
Keep abreast of industry best practices
How You'll Work.
Team & Collaboration
Work closely with IT staff
Communication Scope
User training
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