OMES
ComputerSupportTechnicianIII
Neural analysis suggests this role is
optimal for Lead candidates.
“Computer Support Technician III at OMES. Skills: Endpoint support, Technical leadership, Troubleshooting. Serve as primary escalation point. Lead troubleshooting efforts”
Industry & Context.
Troubleshooting; Root cause analysis
On-call rotation, Critical incident response, Travel between statewide locations, After-hours support
What They're Looking For.
Must Have
5+ years relevant experience, 7+ years relevant experience, 9+ years relevant experience, Advanced enterprise endpoint troubleshooting, Experience supporting Windows, macOS, iOS, Android, Experience leading technical support operations, Experience mentoring support staff, Experience with ServiceNow, Experience with enterprise incident management, Experience collaborating with infrastructure teams, Experience collaborating with networking teams, Experience collaborating with security teams, Experience collaborating with engineering teams, Analytical skills, Troubleshooting skills, Leadership skills
Nice to Have
Enterprise endpoint management platforms experience, Scripting experience, Automation experience, Operational process improvement experience, Microsoft Intune familiarity, Endpoint configuration familiarity, Device lifecycle management familiarity, Supporting large-scale environments, Supporting government enterprise environments, Relevant technical certifications, Relevant leadership certifications, Information technology experience with state agency
What You'll Do.
Serve as primary escalation point
Lead troubleshooting efforts
Provide technical guidance
Assist in developing operational standards
Assist in developing support procedures
Assist in developing technical documentation
Support enterprise endpoint management initiatives
Support operational improvement efforts
Collaborate with engineering teams
Collaborate with infrastructure teams
Collaborate with networking teams
Collaborate with security teams
Identify opportunities to improve workflows
Identify opportunities to improve automation
Identify opportunities to improve reliability
Identify opportunities to improve customer experience
Participate in enterprise deployments
Participate in enterprise migrations
Participate in support modernization initiatives
Monitor support trends
Monitor recurring incidents
Ensure compliance with standards
Ensure compliance with SLAs
Ensure compliance with documentation requirements
Coordinate support activities
Participate in on-call rotations
Participate in critical incident response
How You'll Work.
Team & Collaboration
Cross-functional teams; Engineering teams; Infrastructure teams; Networking teams; Security teams
Full Job Description
**Job Posting Title** Computer Support Technician III **Agency** 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV **Supervisory Organization** IS-CS **Job Posting End Date** Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. **Estimated Appointment End Date (Continuous if Blank)** June 24, 2026 **Full/Part-Time** Full time **Job Type** Regular **Compensation** **Job Description** # **As an Computer Support Technician III with OMES you will enjoy:** * Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. * A comprehensive [_Benefit Package_](https://oklahoma.gov/omes/divisions/human-capital-management/employee-benefits/health-insurance/enrollment-guides.html) with a generous [_benefit allowance_](https://oklahoma.gov/content/dam/ok/en/omes/documents/2026-beg-UA.pdf) to offset the cost of insurance premiums for employees and their eligible dependents. **Job Details** * In office full-time 40-hour work weeks. * Support’s **ISD** * Salary up to: $67,000 **Position Summary** The Endpoint Support SME / Team Lead III is responsible for providing advanced technical leadership, escalation support, and enterprise endpoint subject matter expertise within Oklahoma Management and Enterprise Services – Information Services (OMES IS). This role focuses on complex troubleshooting, operational leadership, process improvement, endpoint standards, and enterprise support coordination across Windows, macOS, iOS, and Android platforms. This position requires advanced enterprise support experience and strong leadership capabilities. The Endpoint Support SME / Team Lead III serves as a senior escalation resource and technical leader supporting statewide enterprise endpoint operations, support initiatives, and continuous service improvement efforts. **Responsibilities** · Serve as the primary escalation point
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