Dollar Tree
ComputerOperator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Computer Operator at Dollar Tree. Skills: system monitoring, troubleshooting, escalation, issue resolution, job processing, system backups monitoring, incident management, service request management, user provisioning, user de-provisioning, technical documentation creation. monitoring all network systems, servers, applications and communications. Support all enterprise systems”
What You'll Achieve.
Ensure all jobs on the iSeries run in a timely manner; ensure service level agreements (SLA) are met; support of business-critical systems and applications
Industry & Context.
critical thinking and problem-solving skills in a fast paced and ever-changing environment
willing and able to work rotating days off and/or non-standard work shifts, including evenings, overnight, holidays, and weekends, 3rd shift working 12:00am – 8:30am, Required shift work and weekends, Willing to work overtime as required, Must be flexible to take on additional shifts when necessary, Ability to lift 50 pounds to a height of 3-4 feet, Must be able to bend, kneel, and sit properly to install/de-install servers and network equipment out of racks
What They're Looking For.
Must Have
Ability to work and carry out duties independently, critical thinking and problem-solving skills in a fast paced and ever-changing environment, Understanding and interest in continuous process improvement, Customer oriented attitude and desire to help others succeed, Ability to perform duties quickly and efficiently, to ensure support of business-critical systems and applications, Ability to communicate with end users and associates effectively with verbal, visual and listening skills, Ability to lift 50 pounds to a height of 3-4 feet, Must be able to bend, kneel, and sit properly to install/de-install servers and network equipment out of racks
Nice to Have
IBMi iSeries Experience, ServiceNow Experience, Data Center Operations Experience, Software monitoring tools Zabbix and Trane Tracer Building Management System experience, Comptia Network+, and/or Security+ certification, Basic level experience scripting
What You'll Do.
monitoring all network systems
applications and communications
Support all enterprise systems
performing system monitoring
Ensure all jobs on the iSeries run in a timely manner
perform troubleshooting and follow established escalation procedures
Initiate and monitor tasks related to daily run sheets
and job processing schedules
Responsible for monitoring
documenting and tracking system backups
Manage and control all access to the Data Center suite
Monitor environmental systems within the Network Operations Center and Data Centers
Manage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are met
Perform user provisioning and de-provisioning tasks per approved requests
Provide support to users and remote distribution centers
Create and maintain technical documentation
Assist in the installation and decommissioning of data center network and server hardware
Placing service calls/ticket with support vendors for data center equipment (HVAC
Generator) and PC/Server hardware
Assist Data Center Operations Manager with special projects
How You'll Work.
Team & Collaboration
cross-functional coordination; Provide support to users and remote distribution centers; Assist Data Center Operations Manager with special projects
Communication Scope
Ability to communicate with end users and associates effectively with verbal, visual and listening skills
Full Job Description
Computer Operations is a 24/7/365 operation. Associates must be willing and able to work rotating days off and/or non-standard work shifts, including evenings, overnight, holidays, and weekends. This position is for 3rd shift working 12:00am – 8:30am. Computer Operators Level I is responsible for monitoring all network systems, servers, applications and communications that service the Store Support Center, Distribution Centers, Store Operations and Disaster Recovery. _Primary Responsibilities:_ * Support all enterprise systems, performing system monitoring, troubleshooting, escalation, and issue resolution * Ensure all jobs on the iSeries run in a timely manner, perform troubleshooting and follow established escalation procedures * Initiate and monitor tasks related to daily run sheets, and job processing schedules * Responsible for monitoring, coordinating, documenting and tracking system backups * Manage and control all access to the Data Center suite to ensure the integrity of the facility while allowing maintenance and upgrades to be completed * Monitor environmental systems within the Network Operations Center and Data Centers * Manage Incidents and Service Requests via ServiceNow to ensure service level agreements (SLA) are met * Perform user provisioning and de-provisioning tasks per approved requests * Provide support to users and remote distribution centers * Create and maintain technical documentation, policies, and procedures * Assist in the installation and decommissioning of data center network and server hardware * Other tasks as assigned _Other Responsibilities:_ * Placing service calls/ticket with support vendors for data center equipment (HVAC, UPS, Generator) and PC/Server hardware * Assist Data Center Operations Manager with special projects that may be assigned * Required shift work and weekends. Willing to work overtime as required. Must be flexible to take on additional shifts when necessary _Minimum Qualifications:_ * Ability to work and carry
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