ComputerCellTechnician

**About Us:** **How many companies can say they’ve been in business for over 180 years?!** Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! **Location/Region:** This position is located in Maple Grove, MN, onsite. **What’s the role?** A computer cell technician can work independently but also as a team to support both internal and external customer’s software and licensing **Sound Interesting?** **Here’s what you’ll do:** * Take point on SMA contract issue resolution and automated Portal software fulfillment problems * Provide extensive knowledge resources and assistance on software options, software materials, computer hardware and materials, and **licensing** history of seats * Resolution of SAP software materials in the US and multiple different SAP system configuration issues blocking both manual and automated software order fulfillment * Provide feedback to the software product managers both within the US and worldwide about software usage, **software licensing process** , and issues and roadblocks impacting these systems * Plan and manage software rollouts, including new Portal rollouts, **new licensing system rollouts** , and work with those teams to make sure that the US handled changes to software options, **licensing** , and versions smoothly * Plan and execute high-level reworks of software and CRM records when changes were made (example: PiWeb Nodelocked change) *