Simpson Strong-Tie
building industry
ComponentManufacturingImplementation&SupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Component Manufacturing Implementation & Support Specialist at Simpson Strong-Tie. Skills: component solutions software, customer software implementation, end-user training, software product and development teams, sales strategies. Manage the customer software implementation process. Act as a liaison between the customer and our software product and development teams”
What You'll Achieve.
grow Simpson Strong-Tie’s Component Manufacturing market segment; ensure customer satisfaction; ensure they meet our customer’s requirements
Industry & Context.
Ability to identify options for solving a problem and evaluate the strengths and weaknesses
60% domestic travel, frequently required to stand, walk, sit, see, talk, and hear, occasionally push or lift up to 50 lbs, works in both a professional office environment, customer sites and outdoor construction job sites, routinely uses standard office equipment such as computers, phones, printers/scanners, occasionally works around moving mechanical parts, Noise level may be loud at times, successful background investigation and drug test
What They're Looking For.
Must Have
3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP
Nice to Have
Bachelor’s degree preferred, Understanding of wood framed construction practices, details, related building codes and design standards preferred
What You'll Do.
Manage the customer software implementation process
Act as a liaison between the customer and our software product and development teams
Coordinate projects with our Design Services and Component Review Services teams
Provide ongoing post-implementation support and training of ICS software systems
Collaborate with the sales team by assisting them in performing client needs assessment
How You'll Work.
Team & Collaboration
work alongside branch sales representatives; coordinate their efforts to ensure they are in alignment with the overall team, branch, and company objectives; work with Regional Sales Managers, Component Manufacturing teams, Marketing, and other TSRs to develop/coordinate sales strategies; work with our customers on enhancement deployment and validation; working closely with internal and external customers; Collaborate with the sales team; work collaboratively with employees within department and across functions
Communication Scope
communicate appropriate market trends and field intelligence
Process & Methodology
developing and managing the implementation schedule, Coordinate projects, manage, design, and review projects as required, manage multiple projects and priorities simultaneously, quickly reallocate resources in order to respond to changing customer and team member needs
Full Job Description
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established [9 Principles of Business](https://www.youtube.com/watch?v=eRe-sQJ6qzw) we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture [directly from our team](https://www.youtube.com/playlist?list=PLx6KVtDVwnt14YATMWD8aaZ-gb-5X6gqM). **YOU** As a Component Manufacturing Implementation & Support Specialist, you will oversee the consultation, implementation, training and support of Simpson Strong-Tie’s component solutions software. You will work alongside branch sales representatives to identify opportunities and provide software solutions for current and prospective customers. You will play an integral role on the Component Manufacturing sales team and will coordinate their efforts to ensure they are in alignment with the overall team, branch, and company objectives to grow Simpson Strong-Tie’s Component Manufacturing market segment. As the Implementation & Support Specialist you will work with Regional Sales Managers, Component Manufacturing teams, Marketing, and other TSRs to develop/coordinate sales strategies and programs; and communicate appropriate market trends and field intelligence to provide to Management and Operations to ensure customer satisfaction. **WHAT YOU’LL BE DOING** Manage the customer software implementation process. This will include developing and managing the implementation schedule, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring the system while developing, documen
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