Simpson Strong-Tie Company Inc.
building industry
ComponentManufacturingImplementation&SupportSpecialist
“Component Manufacturing Implementation & Support Specialist at Simpson Strong-Tie Company Inc.. Skills: consultation, implementation, training and support of Simpson Strong-Tie’s component solutions software, customer software implementation process, end-user training, liaison between the customer and our software product and development teams, subject matter expert, technical requirements for our software and development teams, enhancement deployment and validation, client needs assessment, tec”
What You'll Achieve.
grow Simpson Strong-Tie’s Component Manufacturing market segment; ensure customer satisfaction; ensure alignment with system capabilities; further enhance the system to meet the needs of our customers; ensure they meet our customer’s requirements; determine potential customer fit; ensuring our software can meet their needs
Industry & Context.
Ability to identify options for solving a problem and evaluate the strengths and weaknesses.
approximately 60% domestic travel, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., employee is frequently required to stand, walk, sit, see, talk, and hear., employee may occasionally push or lift up to 50 lbs., This job operates in both a professional office environment, customer sites and outdoor construction job sites., This role routinely uses standard office equipment such as computers, phones, printers/scanners, etc., The employee occasionally works around moving mechanical parts., Noise level may be loud at times.
What They're Looking For.
Must Have
3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP., Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume., Ability to identify options for solving a problem and evaluate the strengths and weaknesses., Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems., Ability to build and sustain productive customer relationships., Ability to work collaboratively with employees within department and across functions., Ability to manage multiple projects and priorities simultaneously as well as quickly reallocate resources in order to respond to changing customer and team member needs., Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting.
Nice to Have
Bachelor’s degree preferred., Understanding of wood framed construction practices, details, related building codes and design standards preferred.
What You'll Do.
Manage the customer software implementation process.
Coordinate projects with our Design Services and Component Review Services teams.
Act as a liaison between the customer and our software product and development teams.
Provide ongoing post-implementation support and training of ICS software systems.
Collaborate with the sales team by assisting them in performing client needs assessment.
How You'll Work.
Team & Collaboration
work alongside branch sales representatives; work with Regional Sales Managers, Component Manufacturing teams, Marketing, and other TSRs; Coordinate projects with our Design Services and Component Review Services teams; Act as a liaison between the customer and our software product and development teams; assist internal teams in testing new features; Collaborate with the sales team
Process & Methodology
developing and managing the implementation schedule, Coordinate projects, document, schedule, manage, design, and review projects, manage multiple projects and priorities simultaneously, quickly reallocate resources
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