Wheels
ComplianceServicesSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Compliance Services Specialist at Wheels. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. management of various transactional process managed by the Compliance services team. management of new vehicle paperwork”
What You'll Achieve.
ensure compliance within state and county statutes; achieving department performance standards for accuracy and timeliness; ensure fleet vehicles are on the road legally with the proper license and registration; ensure customer satisfaction
Industry & Context.
Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax.; problem-solving skills
Speak, hear, and see, and to use hand and fingers for computer keyboard and phone., Sit or stand for extended periods of time., Reach above head to pull paper attachments., All employment is contingent on successful completion of drug and background screening.
What They're Looking For.
Must Have
2 years of previous office or customer service experience, Use of SalesForce request management system to engage and respond to client / driver requests.
What You'll Do.
management of various transactional process managed by the Compliance services team, management of new vehicle paperwork, registration renewals process, operate within external and internal systems and technologies to manage processing and communication, adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration, Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions assign ownership to ensure compliance within state and county statutes., Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax., create, update and adjust the print positions on a form through Forms Definition, Order duplicate mso’s directly through manufacturer website and follow up until received., Process registration renewals using the appropriate resource (e.
, electronic transfer, on-line terminal, mail) for each jurisdiction, while achieving department performance standards for accuracy and timeliness, Ensure clients are billed correctly for renewals by verifying registration and service fees., Reconcile discrepancies using data acquired from Wheels’ databases and from vendor reports., Impleore best method possible to keep vehicle legal for client use., Contact driver or client when jurisdiction requirements (e.
, emissions check, resolve outstanding violations) are needed to complete renewals., Coordinate with other departments to help fulfill missing/late requirements.
How You'll Work.
Team & Collaboration
cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry; Coordinate with other departments to help fulfill missing/late requirements.; Ability to speak and write clearly, confidently and succinctly in communications with dealers, tag agencies, government agencies, and clients.; customer service skills, with the ability to interact internal/external customers with diplomacy and tact.; work well in a team environment; Trust is central, both with key internal and external stakeholders.
Communication Scope
Ability to speak and write clearly, confidently and succinctly in communications with dealers, tag agencies, government agencies, and clients.
Full Job Description
## ## ## **Job Description:** **JOB OVERVIEW** The Compliance Services Specialist I is responsible for management of various transactional process managed by the Compliance services team. Transactions include management of new vehicle paperwork or the registration renewals process. The specialist will cultivate relationships with DMVs and trusted vendors to ensure partnership across the industry. The specialist will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. Individuals in this role will be assigned to one of the following working groups and understand the role includes flexibility to be reassigned to another team to suit the business needs to optimize customer satisfaction. **KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS** * DRIVER FULLILLMENT CENTER * Print title, registration and tax documents based upon owner, state and specific client or vehicle instructions assign ownership to ensure compliance within state and county statutes. * Identify, analyze and research to resolve state, county, and province license and title rejections and or questions pertaining to title, registration and tax. * To create, update and adjust the print positions on a form through Forms Definition * Order duplicate mso’s directly through manufacturer website and follow up until received. * REGISTRATION RENEWALS: * Process registration renewals using the appropriate resource (e.g., electronic transfer, on-line terminal, mail) for each jurisdiction, while achieving department performance standards for accuracy and timeliness * Ensure clients are billed correctly for renewals by verifying registration and service fees. * Reconcile discrepancies using data acquired from Wheels’ databases and from vendor reports. * Implore best method possible to keep vehicle lega
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