iGATE Technology
eCommerce
ComplianceExecutive
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“Compliance Executive at iGATE Technology. Skills: Marketplace compliance, Account management, Policy enforcement. Monitor marketplace account health. Monitor compliance metrics”
Industry & Context.
Problem-solving abilities
What They're Looking For.
Must Have
1–3 years of experience in eCommerce compliance, 1–3 years of experience in marketplace account management, knowledge of Amazon policies, knowledge of eBay policies, knowledge of Walmart policies, knowledge of other marketplace policies, Experience handling account suspensions, Experience handling appeals, Experience handling compliance cases, Proficiency in Microsoft Excel, Proficiency in Google Sheets, Proficiency in reporting tools, Ability to work independently, Ability to manage multiple tasks efficiently
Nice to Have
Experience with Seller Central tools, Experience with marketplace dashboards, Knowledge of intellectual property policies, Knowledge of listing regulations, attention to detail, organizational skills, Ability to work under pressure, Ability to meet deadlines
What You'll Do.
Monitor marketplace account health
Monitor compliance metrics
Handle policy violations
Handle account suspensions
Handle performance notifications
Draft Plans of Action
Submit Plans of Action
Draft supporting documentation
Submit supporting documentation
Review product listings
Audit product listings
Manage product reviews
Manage feedback cases
Handle customer communication
Coordinate with operations teams
Coordinate with customer support teams
Coordinate with listing teams
Resolve compliance-related issues
Manage return disputes
Manage negative feedback cases
Track compliance cases
Maintain records of compliance cases
Stay updated on marketplace policy changes
Stay updated on seller guidelines
Conduct regular audits
Prevent account-related issues
Communicate with marketplace support teams
Support initiatives to improve seller performance metrics
Assist in protecting the brand
Protect from intellectual property complaints
Protect from authenticity complaints
How You'll Work.
Team & Collaboration
Coordinate with operations; Coordinate with customer support; Coordinate with listing teams
Communication Scope
Written communication; Verbal communication
Full Job Description
We are looking for a detail-oriented and proactive Compliance Executive to manage and monitor compliance activities across multiple eCommerce marketplaces including Amazon, eBay, Walmart Marketplace, and other online selling platforms. The ideal candidate will be responsible for handling account health, policy violations, appeals, listing compliance, customer communications, and maintaining seller performance standards. Key Responsibilities: * Monitor marketplace account health and compliance metrics on a daily basis * Handle policy violations, account suspensions, warnings, and performance notifications * Draft and submit appeals, Plans of Action (POAs), and supporting documentation * Review and audit product listings to ensure compliance with marketplace policies * Manage product reviews and feedback cases in line with marketplace policies and brand standards * Handle customer communication according to marketplace communication guidelines * Coordinate with operations, customer support, and listing teams to resolve compliance-related issues * Manage A-to-Z claims, chargebacks, return disputes, and negative feedback cases * Track and maintain records of compliance cases and their resolutions * Stay updated on marketplace policy changes and seller guidelines * Conduct regular audits to identify risks and prevent account-related issues * Communicate professionally with marketplace support teams for issue resolution * Support initiatives to improve seller performance metrics such as ODR, VTR, and Late Shipment Rate * Assist in protecting the brand from intellectual property and authenticity complaints **Requirements** * Bachelor’s degree in Business Administration, eCommerce, or a related field * 1–3 years of experience in eCommerce compliance or marketplace account management * Strong knowledge of Amazon, eBay, Walmart, and other marketplace policies * Experience handling account suspensions, appeals, and compliance cases * Excellent written and verbal communication
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