Johnson Controls
ComplexServiceTechnician
“Complex Service Technician at Johnson Controls. Skills: Complex electronic control system malfunction's, Low Voltage controls systems, Security systems, PC experience, Programming specific security systems. Performs assigned system Service and Maintenance including preventative maintenance, commissioning, and Installation. Troubleshot and resolves Security (Intrusion, Access Control, IP Video, Intercom, Network, Gates, and Barriers to name some of the systems”
Industry & Context.
Troubleshot and resolves Security (Intrusion, Access Control, IP Video, Intercom, Network, Gates, and Barriers to name some of the systems; Diagnoses and repairs complex electronic control system malfunction's
Company Vehicle (as applicable)
What They're Looking For.
Must Have
Computer technology, 3-5 years of industry experience or experience in servicing electronic systems, Knowledge of Low Voltage controls systems, site preparation, peripheral equipment installation and servicing techniques, Ability to explain technical information to technical and non-technical people, Leadership skills to support the activities of Tech's and subcontractors working on non-complex, non-critical Building Automation equipment on a job site, PC experience required, Ability to program System, American Dynamics, Avigilon, Lenel, Genetec, Kantech, Amag and others
Nice to Have
Vocational School four-year program or an Associate degree in electronics, Systems, computer technology, similar field plus three years of industry experience or five years of experience in servicing electronic industry, Ability to explain technical information to technical and non-technical people, Leadership skills to support the activities of Tech's and Subcontractors working on complex, non-critical Building Automation equipment on a job site, Proficient in Networking & Servicer Software, IFC notifier experience
What You'll Do.
Performs assigned system Service and Maintenance including preventative maintenance
Troubleshot and resolves Security (Intrusion
and Barriers to name some of the systems
Diagnoses and repairs complex electronic control system malfunction's requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software
Provides sketches of field changes and discrepancies for engineering corrections and drawings
Communicates with customer upon arrival and before leaving the work site
Ensures high levels of customer satisfaction
Meets regularly with customer to become familiar with operating problems
Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements
Promotes the sale of add-on work
Manages assigned work to meet professional execution
of time and customer satisfaction
Reports problems or changes to management immediately
Works with branch manager
service project manager or subcontractors on projects to coordinate activities as required in an ethical and professional manner
Adheres to all Johnson Controls and customer safety standards
Provides safety awareness on work sites
May provide training to customers on electronic control systems operations
Delivers manuals and documentation to the customer for training needs as required
Mentors and trains mechanical workforce on building automation systems
Provides support to the mechanical staff on non-complex
non-critical equipment
Compiles job documentation
such as certificate of completion
customer training forms
training certificates and punch lists
Conducts extensive self-study (reading
research and practice) to improve and maintain technical proficiency in company's product lines
Completes certifications as required by the company
How You'll Work.
Team & Collaboration
one team, dedicated to working collaboratively; Works with branch manager, service manager, service project manager or subcontractors on projects to coordinate activities
Communication Scope
Communicates with customer upon arrival and before leaving the work site; Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs; Ability to explain technical information to technical and non-technical people
Process & Methodology
Manages assigned work to meet professional execution, of time and customer satisfaction
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