Complex Field Adjuster Coordinated Contents
ComplexFieldAdjusterCoordinatedContents
“Complex Field Adjuster Coordinated Contents at Complex Field Adjuster Coordinated Contents. Skills: Complex Contents Claims Handling, Additional Living Expense Claims Handling, Customer Service, Investigation, Communication, Negotiation, Problem Solving. Handle escalated claims files that have complex contents or additional living expense damages.. Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.”
Industry & Context.
Sharp critical thinking skills; View problems and setbacks as opportunities for improvement
Rotational weekend duty, Saturday or Sunday., Willing to work some weekend and extended hours if necessary., Must be willing to obtain an adjuster and/or an appraiser license within 60 days of hire if required., Background investigation required., Submit to a background investigation.
What They're Looking For.
Must Have
Required to have a valid driver's license, Residency within the posted locations are mandatory for this role.
Nice to Have
Reside in Columbus, OH, Indianapolis, IN or Detroit, MI, Have prior experience using estimating software like Xactimate for complex contents estimating., Value providing an effortless customer service experience., You enjoy the ability to work independently starting your day from home., View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions., Are organized and able to multi-task in a fast-paced environment., Are known for clear and professional communication – both written and verbal.
What You'll Do.
Handle escalated claims files that have complex contents or additional living expense damages.
Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
Communicate empathetically with customers and help them through their claim process in a fast
Negotiate claim settlements with customers in accordance with business unit standard methodologies.
Coordinate with structure adjusters to ensure holistic handling of the claim file.
Use data and analytics to tell a story and influence decision making.
How You'll Work.
Team & Collaboration
Coordinate with structure adjusters to ensure holistic handling of the claim file.; Collaborate with onsite vendors to identify damages and write a contents damage estimate from a virtual setting.
Communication Scope
Communicate empathetically with customers; Clear and professional communication – both written and verbal
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