ComplexEnvironmentSupportEngineer

Complex Environment Support Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** The primary responsibility of the Level 1.5 **Complex Environment Support Engineer (CES)** is to manage customer cases to a satisfactory resolution. The work is predominantly in the areas of compute, storage and network hardware platforms, operating systems, subsystems and products operating on these systems. The CES Engineer is the first and second level of technical support to the customers. On receipt of a service request the CES engineer researches for a solution through remote diagnosis, documentation and/or knowledge databases within agreed timeframes. Qualification of hardware cases involves diagnosis and/or recommendation of parts for the field engineer, and /or direct shipment to the customer. In all cases where a problem gets complex the CES Engineer is responsible to collaborate with CES and L3 engineers within his technology area as well as other involved parties. **Job specifics/responsibilities:** * Timely responds to customers via phone/mail/web. Logs case, provides information & troubleshoots to solve customer problem according company KPIs for the business * Manages customer