ComplexClaimDirector(FinancialLines-PublicD&O)

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. Manages a team of highly technical and/or specialized claims professionals who handle Public D&O and Financial Institutions E&O and D&O claims. Responsibilities include delivering superior business results through the effective management of all claims team(s) and resolution of all claims activities. This position works within broad authority limits on assignments requiring a high degree of technical knowledge, and is accountable for driving overall results and implementing company initiatives across a line of business. **JOB DESCRIPTION:** **Essential Duties & Responsibilities:** Performs a combination of duties in accordance with departmental guidelines: * Leads the work activities of medium to high severity specialized Claims Professionals and has full management responsibility for executing the Claims Priorities by setting and communicating expectations, providing direction and situational coaching, facilitating ongoing training and development, and managing employee performance. * Contributes to organizational profitability by driving productivity, managing expenses, ensuring appropriate use of vendors, overseeing and authorizing claim resolution strategies, and ensuring quality and customer service standards are met or exceeded. * Ensures customer satisfaction by holding team accountable to deliver high quality and timely claim service, identifying service opportunities, and developing initiatives, processes and training that contribute to a positive customer experience. * Ensures applicable claim handling protocols are followed by maintaining and/or overseeing appropriate file engagement, monitoring quality dashboards, providing ongoing feedback and addressing training needs.