Interactive Brokers
Financial Services
ComplaintsSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Complaints Specialist at Interactive Brokers. Skills: Complaints handling, Regulatory compliance, Financial markets knowledge. Investigate and adjudicate on client complaints. Present a resolution for complaints”
What You'll Achieve.
Fair, professional and compliant complaint resolution
Industry & Context.
Investigate and adjudicate on client complaints; Present a resolution for complaints
Probationary period of six months, EU passport or a qualifying work permit/residency to work in the EU
What They're Looking For.
Must Have
Minimum Competency Code requirements for complaints adjudication, 2 years relevant complaints handling experience, EU passport or a qualifying work permit/residency to work in the EU
Nice to Have
Minimum of 2 years financial services industry experience preferred
What You'll Do.
Investigate and adjudicate on client complaints
Present a resolution for complaints
Ensure complaints are handled in a manner which is both fair and in compliance with the Consumer Protection Code
Compose clear and concise summaries of issues which require escalation internally
Compile Management Information and trend analysis for the Compliance Department
Assist other IBKR entities in resolving complaints if necessary
How You'll Work.
Team & Collaboration
Escalate issues internally to the Programming Department, Senior Management, Legal Department or Compliance Department; Assist other IBKR entities in resolving complaints
Communication Scope
Verbal communication skills; Written communication skills; Compose clear and concise summaries
Full Job Description
Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. Interactive Brokers Ireland Limited ("IBIE") is looking for an individual to investigate and adjudicate on client complaints in a manner which is fair, professional and in compliance with regulatory requirements and internal policies. The candidate should have an in-depth knowledge of the MIFID and other key Central Bank of Ireland regulations and the complaints handling requirements contain therein. The candidate should possess knowledge of futures, options, CFDs and equities markets. The candidate must satisfy the Minimum Competency Code requirements for complaints adjudication. Key Responsibilities: Present a resolution for complaints which may relate to a variety of topics such as: Order routing, order status or execution inquiries such as non-execution, delayed or erroneous execution Funding issues such as deposit or withdrawal delays, third party fees on funding and processing of position transfers Statement and tax issues such as dividend reporting, cost basis issues and tax reporting discrepanci
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