AIG
Insurance
ComplaintsRegulatoryReportingLead
“Complaints Regulatory Reporting Lead at AIG. Skills: Complaints Regulatory Reporting, Data Analysis, Regulatory Compliance, Reporting Tools. Design complaint metric frameworks. Produce thematic analysis reports”
What You'll Achieve.
drives operational improvement; regulatory adherence; management decision making; identifying the underlying drivers of complaint activity and recommending targeted remediation; enable proactive rather than reactive management of complaint risk; identify capacity risks before they affect service quality or compliance; improve reporting quality, efficiency, accessibility, and timeliness
Industry & Context.
Excellent analytical skills with the ability to navigate between granular data and executive-level narrative
What They're Looking For.
Must Have
Bachelor’s degree in Business, Data Analytics, or related field, 7+ years of reporting experience in operations, complaints management, or regulatory compliance within insurance or financial services, understanding of complaints regulatory frameworks across one or more jurisdictions, Demonstrated ability to design reports and dashboards that drive decisions, not just describe activity, data quality and governance instincts, with experience defining field-level standards and remediating inconsistencies as scale, Excellent analytical skills with the ability to navigate between granular data and executive-level narrative, Clear, confident communicator with experience presenting complex findings to senior management and compliance stakeholders, Proficiency in data visualization and reporting tools – advanced Excel, Cognos, SQL, PowerBI, or similar platforms
What You'll Do.
Design complaint metric frameworks
Produce thematic analysis reports
Partner with underwriting and claims teams
Build and maintain reports
Track and report on workforce capacity
Maintain internal compliance scorecards
Conduct ongoing data quality analysis
Define and enforce data standards
Champion the use of tools
Partner to harmonize reporting methodologies
How You'll Work.
Team & Collaboration
Collaborates closely with Complaints, Operations, Claims, Compliance, Technology and senior leadership teams; Partner with underwriting and claims metric teams; working with complaint teams; partner with Complaint and Technology teams; Partner with in-country and business teams
Communication Scope
Clear, confident communicator with experience presenting complex findings to senior management and compliance stakeholders
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