ComplaintsAssociate

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** **SS &C Technologies** seek a Complaints Handler to join our. Being the point of contact for the investigation and resolution of all complaints received by SS&C by telephone or in written format, whilst complying with SLAs and regulatory requirements. To be considered for this role you will require a strong background in complaints resolution and financial experience would also be an advantage. **About SS &C Technologies** **SS &C** is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. **Responsibilities:** * Investigate complaints thoroughly and document findings. * Discuss outcome of investigation with the complainant by telephone. * Where required, write to the complainant to explain your findings, using agreed templates. * Liaison between Client, Customers, Client Service Managers (CSMs), Compliance and administration areas, concerning the resolution of complaints. * Establish and record complaints root cause data to provide Management with analysis and regular feedback. * Ensuring culture of TCF and Consumer Duty adhered to at all times. * Resolution of all complaints within SLA, meeting KPIs and complying with regulatory deadlines and rules. * Accurate and timely data