ComplaintsandInvestigationsSpecialist

Experience in complaints handling, Experience in investigations, Experience in dispute resolution, Ability to operate independently, Ability to take accountability, Analytical thinking skills, Critical thinking skills, Ability to assess information, Ability to determine jurisdiction, Ability to triage matters, Attention to detail, Ability to accurately review complaint information, Ability to accurately interpret complaint information, Ability to prepare well-reasoned written outcomes, Ability to prepare jurisdictional assessments, Ability to prepare assessments in plain English, Highly developed communication skills, Highly developed stakeholder engagement skills, Ability to manage sensitive interactions, Ability to manage challenging interactions, Well-developed organisational skills, Well-developed time management skills, Ability to manage high-volume inbox, Ability to manage competing priorities, Ability to meet agreed timeframes, Commitment to fairness, Commitment to accountability, Commitment to high-quality service delivery, Ability to learn quickly, Ability to adapt in changing environment