Noctrix Health
Medical Device
ComplaintSupportSpecialist
“Complaint Support Specialist at Noctrix Health. Skills: Complaint investigation, Customer communication, Regulatory adherence. Manage and resolve complaints related to medical devices. Investigate complaints”
What You'll Achieve.
Optimize customer satisfaction; Maintain regulatory compliance; Ensure complaint investigations are complete, accurate, and closed in a timely manner; Drive continuous product and process improvement
Industry & Context.
Analytical skills; Problem-solving skills
What They're Looking For.
Must Have
2+ years of experience in an FDA-regulated environment, 3+ years of experience communicating directly with patients or medical device customers, Detailed knowledge of ISO 13485 and GMP regulations governing medical device manufacturing
Nice to Have
Bachelor’s degree in a relevant field such as biomedical engineering, life sciences, or related relevant work experience may be considered in lieu of a degree
What You'll Do.
Manage and resolve complaints related to medical devices
Investigate complaints
Communicate directly with customers
Ensure adherence to FDA and ISO requirements
Prepare for and participate in internal and external audits
How You'll Work.
Team & Collaboration
Serve as a liaison between the Therapy Support and Quality Assurance teams; Collaborate cross-functionally to address customer concerns; Collaborate with cross-functional teams – including Therapy Support, Quality, Regulatory, and Product – to resolve complaints
Communication Scope
Excellent verbal communication; Excellent interpersonal skills; Superior written communication
Applying for this Complaint Support Specialist role?
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