SS&C
Financial Services
Complaint&IncidentSeniorAssociate
Neural analysis suggests this role is
optimal for Senior candidates.
“Complaint & Incident Senior Associate at SS&C. Skills: Complaint resolution, Regulatory compliance, Incident management. Resolve written complaints. Resolve telephone complaints”
What You'll Achieve.
Improve customer outcomes; Adhere to FCA rules; Meet Consumer Duty expectations
Industry & Context.
Analytical skills; Investigative skills; Root cause analysis
What They're Looking For.
Must Have
Previous experience in financial services, Working knowledge of FCA DISP, Working knowledge of FCA CASS, Working knowledge of FCA Consumer Duty, Working knowledge of other regulatory rules, Excellent verbal communication, Excellent written communication, Customer focused, High attention to detail, Analytical skills, Stakeholder engagement skills, Ownership driven approach, Solutions-focused approach
Nice to Have
Qualifications to support regulatory knowledge, Exposure to root cause analysis, Exposure to continuous improvement frameworks
What You'll Do.
Resolve written complaints
Resolve telephone complaints
Investigate complex cases
Investigate sensitive cases
Provide redress recommendations
Liaise across business areas
Perform thorough investigation
Take end-to-end ownership
Prepare resolution calls
Prepare resolution letters
Perform identification of breaches
Perform assessment of breaches
Perform documentation of breaches
Perform resolution of breaches
Perform identification of incidents
Perform assessment of incidents
Perform documentation of incidents
Perform resolution of incidents
Maintain accurate records of breaches
Maintain accurate records of incidents
Track status of open actions
Perform root cause analysis
Identify trends from complaints
Identify themes from complaints
Identify emerging risks from complaints
Identify trends from incidents
Identify themes from incidents
Identify emerging risks from incidents
Share insights cross-functionally
Support quality initiatives
Reduce complaint drivers
Prevent recurrence of incidents
How You'll Work.
Team & Collaboration
Collaborate cross-functionally
Communication Scope
Explain complex matters
Full Job Description
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. **_Job Description_** ** _Complaint & Incident Senior Associate_** **Locations** : Basildon, Essex | Hybrid ** _Get To Know Us:_** We are seeking a skilled and diligent individual to join our high performing, client-focused, operations team. This role is ideal for a detail-oriented professional with strong analytical, investigative, and regulatory knowledge, who thrives in a purpose-led environment. You will play a critical part in improving customer outcomes, adherence to FCA rules, Consumer Duty, and other regulatory expectations. SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few. ** _Why You Will Love It Here!_** * **Flexibility** : Hybrid Work Model * **Your Future:** Professional Development Reimbursement including access to SS&C University * **Work/Life Balance:** Competitive holiday scheme * **Your Wellbeing:** Competitive benefits designed to support the wellbeing of our staff * **Diversity & Inclusion:** Committed to Welcoming, Celebrating and Thriving on Diversity * **Training:** Hands-On, Team-Customised throughout your career ** _What You Will Get To Do:_** * **Complaint Handling & Resolution** * Investigate, provide redress recommendations, and resolve written or telephone complaints, including complex or sensitive cases, in line with FCA and internal complaint ha
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