Pima County
Community&WorkforceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Community & Workforce Specialist at Pima County. Skills: Resource navigation, Client support, Case management. Support residents seeking homelessness prevention resources. Provide emergency assistance”
What You'll Achieve.
Support of the overall goals and functions of both the Community & Workforce Development Department and Pima County
Industry & Context.
Problem-solving; Asking clarifying questions
39-month DOT Motor Vehicle Record review, Pre-employment background checks, Post-offer, pre-employment background screening, Satisfactory personal background investigation may be required
What They're Looking For.
Must Have
Associate’s degree from an accredited college, university or technical school in management, public or business administration or a field related as determined by the department head at the time of recruitment., One year of experience with Pima County as a Community & Workforce Technician or II or similar Pima County position, as determined by the department head at the time of recruitment., Valid driver license is required at time of application., Valid AZ driver license is required at time of appointment.
Nice to Have
Minimum one (1) year experience handling high‑volume call centers, helplines, or client‑facing phone support lines., Experience with/knowledge of local housing resources, emergency assistance programs, utility assistance, and basic eligibility requirements., Experience conducting screenings, collect information, and accurately enter case notes or data into client management systems., Experience navigating client databases and scheduling tools., Minimum one (1) year experience working with diverse populations, including individuals with disabilities, seniors, veterans, or families in crisis., Experience organizing and managing multiple tasks (scheduling, documentation, follow‑up, referrals)., Bilingual (English/Spanish).
What You'll Do.
Support residents seeking homelessness prevention resources
Provide emergency assistance
Provide Emergency Eviction Legal Services
Provide workforce-related support
Serve as first point of contact for community members
Conduct eligibility pre-screening
Provide resource navigation
Participate in day-to-day operational activities
Provide direct services to clients
Assess community member needs
Provide guidance on appropriate resources
Match qualified candidates with resources
Represent program at community events
Provide administrative support
Communicate with other County departments
Provide input to management
Manage and maintain records
How You'll Work.
Team & Collaboration
Work collaboratively in a fast-paced team environment; Participates in program activities in coordination with other County departments and community
Communication Scope
Communicate clearly and compassionately; Communication skills
Process & Methodology
Organizing and managing multiple tasks
Full Job Description
# **Job Description Summary** Department - Community Resources & Workforce Development # **Job Description** **OPEN UNTIL FILLED ** **Job Type: Classified** **Job Classification: 5811 - Community & Workforce Specialist I ** **Salary Grade: 5** _**Pay Range**_ **Hiring Range: $20.11 - $23.63 Per Hour** **Pay Range: $20.11 - $27.15 Per Hour** **Range Explanation:** * Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. * Pay Range is the entire compensation range for the position. **_THIS IS A GRANT FUNDED POSITION._** _**The first review of applications will be on 05/29/2026**_**.** The Community and Workforce Specialist I plays a vital role in supporting residents seeking homelessness prevention resources, emergency assistance, Emergency Eviction Legal Services (EELS), and workforce‑related support. These multiple positions are part of the Homelessness Prevention Hub, which will replace the former Community Action Agency (CAA) hotline and begin receiving EELS program calls. The Specialist serves as the first point of contact for community members in crisis, conducting eligibility pre‑screening, providing resource navigation, completing referrals, and ensuring compassionate, timely service. This role requires strong communication skills, attention to detail, and the ability to communicate clearly and compassionately with individuals in crisis or experiencing housing instability. Specialists must be comfortable problem‑solving, asking clarifying questions, and navigating unfamiliar client situations, while maintaining professionalism and empathy. The position benefits from knowledge of community resources such as financial assistance, employment programs, tenant support, and workforce development services, as well as experience with conflict resolution, de‑escalation, or trauma‑informe
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