Polarsteps
Support
Community&SupportStudent
Neural analysis suggests this role is
optimal for Entry candidates.
“Community & Support Student at Polarsteps. Skills: Community & Support, Customer Service, User Support. manage user questions and feedback. helping with queries about our App, Travel Books, Travel Posters & Gift Cards via email”
Industry & Context.
solution-oriented
Must be studying in Amsterdam
What They're Looking For.
Must Have
Ability to work 8-24 hours per week alongside your studies, Fluency in English and native fluency in Dutch and/or French, A love for travel, Experience using Polarsteps in your own travels, or following your friend's/family's trips, Outstanding written communication skills, collaboration and interpersonal skills, Being proactive, solution-oriented, and a fast learner, Ability to work quickly, with high attention to detail
Nice to Have
If you are fluent in additional languages, such as German, Experience in a similar position or a customer-facing role
What You'll Do.
manage user questions and feedback
helping with queries about our App
Travel Posters & Gift Cards via email
and escalate (when necessary) the issues our users report to us
representing our users' voice
communicating their feedback not only to our support team but also to the rest of the company
How You'll Work.
Team & Collaboration
Internally, you will be part of representing our users' voice, communicating their feedback not only to our support team but also to the rest of the company.
Communication Scope
Outstanding written communication skills
Full Job Description
Looking for a new adventure? You’ve come to the right place. We're an Amsterdam-based team of 90+ (and counting) with 25+ nationalities amongst us! A varied bunch of Citizens of The World with a wide range of skills and hundreds of thousands of kilometers under our travel belts. And we have something important in common (other than our very well-worn passports): we want to change the way people travel. And that's exactly what we're doing, with the travel app to plan, track, and relive trips in a smart and beautiful way. Polarsteps has over 20 million users already, but, for us, this is just the beginning. We have big plans for the future, and so we need even more talented and enthusiastic people to help us on our journey. Want to know more about us? Here https://careers.polarsteps.com/ you go. YOUR EXPEDITION: JOIN OUR COMMUNITY & SUPPORT TEAM AT POLARSTEPS We’re a small team, doing big things. If you haven't seen our app yet, go ahead and check it out. You'll see that we care (a lot) about providing our users with a top-notch experience every step of the way, whether it is helping them to map out their upcoming adventure, troubleshooting whilst on the road or offering tips and trips when they are back and creating their Travel Book. For a Community & Support Specialist, this means working with users who love Polarsteps and love to share their adventures with loved ones. As a support team we: - Are dedicated to our community of users - Lean on our experience as explorers to know what our travelers need - Like to do good and have fun while doing it - Remain human, speaking like ourselves (we’re human and not AI!) in order to create genuine relationships with our community. We’re looking for a student who is studying in Amsterdam to join us for flexible hours each week. This is a chance to see close-up what life in a startup/scaleup is like, and to join a team building one of world’s most ambitious consumer brands. This will provide valuable experience and insight for
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