CommunitySupportSpecialist

Your Mission, Should You Choose to Accept It You are co-responsible for the daily operations and guest experience within the Service Hub. This includes driving guest satisfaction and commercial results, via our various contact channels, for all our locations and all our products/experiences. You have an open mindset and are always available with a friendly (digital) smile to meet the needs of TSH communities and the questions of random strangers. This is next-level guest services/support: together with your co-team members, you are the TSH specialist and first point of contact for our guests. You love to connect, engage, and recognize our guests. You make every interaction a memorable one. It is because of you every guest will become a raving fan of TSH! In Case You Don’t Know Who We Are Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat reach/overperform on your set KPI’ s. Indicate/seek (new) Guest experience opportunities. Understand how to help our members You’re fluent (verbal and written) in English; Italian, Dutch, German, Spanish, Portuguese, French is a plus Staying on top of your game is of importance to you and you are able to keep your head cool in stressful situations; Extremely guest and service-oriented; Flexibility and adaptability based on business needs (eg. working weekends and bank holidays); A positive can-do attitude and an absolute team worker; Organized and with a high level of attention to detail, multi-tasking, problem-solving skills and a hands-on mentality; Sales driven and commercially aware; Living in the Amsterdam area or willing to relocate at your own expense. What We Offer: The opportunity to work at a dynamic, multi-natio