Raya
Community
CommunitySupportManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Community Support Manager at Raya. Skills: Community Support, Customer Service, Communication. Provide timely, accurate, and precise support. Handle a wide range of inquiries”
What You'll Achieve.
set a new standard for thoughtful, high-touch, member-obsessed customer support; deliver a world-class member experience; improve the member experience; improve team efficiency
Industry & Context.
critical thinking and problem-solving abilities
weekend work, Sunday to Thursday or Thursday to Monday schedule, Early morning or evening shifts, some public holidays included, handling personal details, handling private information, handling sensitive content
What They're Looking For.
Must Have
Exceptional written and verbal communication skills, critical thinking and problem-solving abilities, Excellent active listening skills, Superb attention to detail, Deep empathy, patience, and a calm, thoughtful approach to conflict resolution, A passion for delivering exceptional service, Comfortable working in a fast-paced, startup environment, Able to handle sensitive and confidential content with care, Ability to work a Sunday to Thursday or Thursday to Monday schedule, including early mornings or late evenings depending on your time zone
Nice to Have
Experience in hospitality, member clubs or other high-touch service environments, Familiarity with the Raya app and community, Experience using Zendesk or a similar support platform
What You'll Do.
Handle a wide range of inquiries
Troubleshoot product and service issues
Participate in product testing
Contribute to policy and process improvements
and high-performing team
How You'll Work.
Team & Collaboration
work closely with a talented global support team; collaborate daily with Community leadership; collaborate with cross-functional partners
Communication Scope
Exceptional written and verbal communication skills; Excellent active listening skills
Full Job Description
## Description Our focus at Raya is to provide members with access to exciting people and opportunities around the world. We are a private community where people come to connect for dating, networking, and friendship. About the Team and Role The experiences we create through our product are reflected by the teams who support them. Our Community Support team exists not just to answer questions, but to set a new standard for what thoughtful, high-touch, member-obsessed customer support can look like. By offering best-in-class support, we communicate Raya’s values through every word we write and aim to be the most thoughtful support team in the world, where every interaction feels personal, empathetic, and genuinely helpful. We are looking for people who truly care about others, are motivated to go the extra mile in every interaction, and take the time to understand the reason behind someone’s outreach so they can respond with clarity, empathy, warmth, and care. Every message should feel intentional and considered. If you believe support is a craft and want to help define what world-class feels like, we would love to hear from you. As part of the Community Support team, you will play a key role in upholding Raya’s values and delivering a world-class member experience. You will be the voice of the company, helping members navigate questions, resolve issues, and feel genuinely supported. We approach support with the same mindset as hospitality, where every interaction is an opportunity to make someone feel welcomed, understood, and cared for. You will work closely with a talented global support team and collaborate daily with Community leadership and cross-functional partners across the business. This is a fully remote position reporting directly to the Head of Community Support. Due to the nature of this role, you’ll be handling personal details, private information, and other sensitive content. For that reason, discretion, integrity, and sound judgment are essential. P
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