Company
SaaS
CommunityManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Community Manager. Skills: Community growth, Customer engagement, Brand reputation. Run the community Slack. Answer fast”
What You'll Achieve.
Living, growing, engaged community; More people getting value; Team knows customer needs; Public reputation climbing; Active members climbing; Review volume up; Support, engineering, product moving against patterns; Community is growth engine; Community is retention engine; Public ratings climbing; Customer stories flow into marketing
Industry & Context.
Root cause analysis; Troubleshooting
What They're Looking For.
Must Have
Run a community before, Genuinely social online, Coordinator who gets things done
Nice to Have
Stood up a community function, Moderated a subreddit or forum, Run review-gen campaigns, Run an ambassador or champion program, Grown grassroots, community-led events, Turned community moments into content, Worked with technical buyers and builders
What You'll Do.
Run the community Slack
Make sure no question dies unanswered
Coordinate across the company
Route issues to the right owner
Push community needs into roadmap
Make sure loop closes
Fuel grassroots movements
Run power-user roundtables
Give grassroots momentum backbone
Give grassroots momentum tools
Own wider community footprint
Moderate Reddit presence
Turn happy users into proof
Get signups into community
Get lurkers into participants
Get participants into champions
Create onboarding flows
Create welcome sequences
Relay feedback to team
Put feedback in front of people
Build the champion layer
Find people evangelizing Viktor
Give them reason to do more
Turn community into content
Turn community into proof
How You'll Work.
Team & Collaboration
Customer support; Engineering; Product; Founders
Communication Scope
Public speaking; Feedback summaries
Full Job Description
Viktor is the AI coworker. It lives in Slack and Microsoft Teams, connects to thousands of tools, and does real work for real companies: finance, marketing, ops, engineering. We're building the product that replaces half the SaaS stack with a single teammate. The team is small. The scope is not. THE SHORT VERSION Thousands of people use Viktor every day, and a lot of them are in our community Slack right now, asking questions, sharing workflows, hitting walls. You own that room, and every other place Viktor's community lives: Reddit, Trustpilot, G2, wherever the conversation goes next. You turn quiet lurkers into power users, and power users into the voices who sell Viktor for us. You also sit at the center of the company, pulling support, engineering, and product together so the community's needs actually get met. When the community is alive, people stay. When it goes quiet, they churn. You're the person who keeps it alive. WHAT'S ACTUALLY GOING ON HERE Viktor is growing fast. The product creates a flood of “how do I...”, “can it...”, “look what I built” energy, and right now nobody owns the channel where that energy lives. It's reactive, ad hoc, and the best customer stories never make it back to the team. That's the seat. First community hire, no community team above you, no playbook to inherit. You decide what this function becomes. WHAT YOU'LL ACTUALLY DO • Run the community Slack. Own the room day to day. Answer fast, route the hard stuff, seed conversation, make sure no question dies unanswered. Set the norms, the channels, the culture. • Coordinate across the company. You sit between customer support, engineering, and product, and you manage those stakeholders. Route issues to the right owner, chase fixes to done, push the community's needs into the roadmap, and make sure the loop actually closes instead of dying in a thread. • Organize events and fuel grassroots movements. Founder AMAs, build-alongs, office hours, power-user roundtables, launches, r
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