Openbank Pay
Fintech
CommunityManager(German)
Neural analysis suggests this role is
optimal for Senior candidates.
“Community Manager (German) at Openbank Pay. Skills: Community interaction, Online reputation management/escalation, Analysis and reports, Communication crisis, Collaboration with internal teams, Social media communications coordination, Website content coordination. Community interaction: Respond to comments, direct messages and user mentions in a timely and professional manner, always maintaining the appropriate tone for the brand.. Online reputation management/escalation: Identify and manage n”
What You'll Achieve.
Ensure that communication is consistent with the brand strategy and reflects Openbank Pay's values and objectives.; Prepare monthly reports that detail the volume of inquiries, the level of interaction, and areas for improvement.
Industry & Context.
Solution-oriented approach
What They're Looking For.
Must Have
+5 years of experience, Bachelor’s degree in Marketing, Communications, Audiovisual Communication, Public Relations, Spanish, English, Solid Knowledge of 360° marketing (online, offline, branding, etc. ), Sprinkel, Meta, Metricool, Hootsuite, Buffer or similar, Appstore & Google Play, Copywriting, Solution-oriented approach, Ability to coordinate internally, Independence and proactivity
Nice to Have
Knowledge of the banking sector, particularly credit cards, German
What You'll Do.
Community interaction: Respond to comments, direct messages and user mentions in a timely and professional manner, always maintaining the appropriate tone for the brand., Online reputation management/escalation: Identify and manage negative or critical comments and mentions effectively, always looking for solutions that protect Openbank Pay's image.
Monitor conversations about the brand and related topics to stay aware of trends and user feedback., Analysis and reports: Analyze social media performance using Sprinklr tools.
Prepare monthly reports that detail the volume of inquiries, the level of interaction, and areas for improvement., Communication crisis: Be able to identify a potential crisis on social media and manage the situation, escalating issues when necessary.
How You'll Work.
Team & Collaboration
Collaboration with internal teams: Work closely with marketing and Supported Channels (CC) teams to ensure a consistent brand experience across all channels.; Social media communications coordination: Coordinate with the Social Media team to ensure content is aligned with the brand and delivered on time.; Website content coordination: Collaborate with stakeholders to keep website content up to date in line with evolving needs.; Ability to coordinate internally
Communication Scope
Respond to comments, direct messages and user mentions in a timely and professional manner, always maintaining the appropriate tone for the brand.
Full Job Description
Community Manager (German) - Openbank Pay Country: Spain **IT STARTS HERE** Santander ([www.santander.com](http://www.santander.com)) is evolving from **a global, high-impact brand** into a **technology-driven organization** , and our people are at the heart of this journey. **Together** , we are driving a **customer-centric transformation** that values bold **thinking, innovation** , and the **courage to challenge** what’s possible. This is more than a strategic shift. **It’s a chance for****driven professionals****to grow, learn, and make a real difference**. Our mission is to contribute to help more **people and businesses prosper**. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. **Openbank Pay,** is the new checkout and lending platform of the Santander Group, powered by Openbank's technology. We make shopping simple by offering customers the possibility of splitting payments into interest-free installments in a fast and transparent way. Through a flexible banking model powered by Openbank's technological expertise, we enable customers and merchants to manage their finances seamlessly. **THE DIFFERENCE YOU MAKE** **Openbank Pay** is looking for a Community Manager based out of**Madrid**. The Community Manager will be in charge of managing queries on Openbank Pay's different social networks (Instagram, X, Facebook, LinkedIn, YouTube, Trustpilot and app stores). Your main responsibility will be to interact with users, respond to their questions and comments. In addition, you must ensure that communication is consistent with the brand strategy and reflects Openbank Pay's values and objectives. We’re **shaping the way we work** through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for: * Community interaction: Respond to comments, direct messages and user mentions in a
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