CommunityManager–BuildtoRent(BTR)

Managing the customer experience program, Setup and delivery of all site activations from resident events, resident perks and all resident touch points, Implement initiatives that will enhance resident satisfaction and retention, Overseeing the management of tenant facing communication platforms including website, social media and the community portal, Ensure that all marketing collateral and customer touch points convey the brand consistently and effectively, Working closely with JLL’s national Experience Team on the delivery of initiatives focussed on communication and customer engagement, Design and execute a 12-month rolling activation calendar that caters to a diverse demographic of residents, Organize a mix of weekly "micro-activations" (e.

, grab-and-go breakfasts, running clubs) and monthly "signature events" (e.

, rooftop summer parties, workshops, seasonal markets), Coordinate with third-party vendors to provide onsite classes & experiences for residents such as (yoga, HIIT, mindfulness) and maintain the energy of the amenity spaces, Work with local businesses on providing exclusive offers to Exhibition Place residents, Help residents engage and activate in all the buildings shared spaces to maximise the residents' overall experience, Assisting residents with queries in relation to facilities management services and amenities within the building, Being a friendly and helpful first point of contact for enquiries, Developing rapport with residents by developing genuine relationships, reacting promptly to feedback and resolving customer challenges, Engaging and overseeing internal and external resources to deliver functions within the scope of works, Driving continuous improvement through measuring performance and identifying opportunities, Assist with preparing reports and attending regular meetings with clients and customers as required.