Jll
real estate
CommunityManager–BuildtoRent(BTR)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Community Manager – Build to Rent (BTR) at Jll. Skills: Community Management, Resident Experience, Event Planning, Communication. Managing the customer experience program. Setup and delivery of all site activations from resident events, resident perks and all resident touch points”
What You'll Achieve.
transform our asset into a vibrant and inclusive neighbourhood; enhancing resident satisfaction, retention, and sense of belonging; build genuine relationships with all residents; Driving continuous improvement
Industry & Context.
resolving customer challenges
What They're Looking For.
Must Have
Superior written and verbal communication skills, Digital literacy – Ability to use and quickly learn digital tools and software including content management systems, Experience in event planning and delivery, stakeholder management skills, A high level of attention to detail
What You'll Do.
Managing the customer experience program, Setup and delivery of all site activations from resident events, resident perks and all resident touch points, Implement initiatives that will enhance resident satisfaction and retention, Overseeing the management of tenant facing communication platforms including website, social media and the community portal, Ensure that all marketing collateral and customer touch points convey the brand consistently and effectively, Working closely with JLL’s national Experience Team on the delivery of initiatives focussed on communication and customer engagement, Design and execute a 12-month rolling activation calendar that caters to a diverse demographic of residents, Organize a mix of weekly "micro-activations" (e.
, grab-and-go breakfasts, running clubs) and monthly "signature events" (e.
, rooftop summer parties, workshops, seasonal markets), Coordinate with third-party vendors to provide onsite classes & experiences for residents such as (yoga, HIIT, mindfulness) and maintain the energy of the amenity spaces, Work with local businesses on providing exclusive offers to Exhibition Place residents, Help residents engage and activate in all the buildings shared spaces to maximise the residents' overall experience, Assisting residents with queries in relation to facilities management services and amenities within the building, Being a friendly and helpful first point of contact for enquiries, Developing rapport with residents by developing genuine relationships, reacting promptly to feedback and resolving customer challenges, Engaging and overseeing internal and external resources to deliver functions within the scope of works, Driving continuous improvement through measuring performance and identifying opportunities, Assist with preparing reports and attending regular meetings with clients and customers as required.
How You'll Work.
Team & Collaboration
Working closely with JLL’s national Experience Team on the delivery of initiatives focussed on communication and customer engagement; Engaging and overseeing internal and external resources to deliver functions within the scope of works; Ability to adopt a one-team attitude with all members of the community, Resident Services team and partners
Communication Scope
Superior written and verbal communication skills
Process & Methodology
Strategic Calendar Management
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **POSITION OVERVIEW** The Community Manager is the heartbeat of our 443-apartment build-to-rent community. Your mission is to transform our asset into a vibrant and inclusive neighbourhood. This role focuses on enhancing resident satisfaction, retention, and sense of belonging through strategic programming, events, and community initiatives that build genuine relationships with all residents. KEY RESPONSIBILITIES Resident Experience & Customer Excellence: * Assuming the primary responsibility for managing the customer experience program. * Setup and delivery of all site activations from resident events, resident perks and all resident touch points. * Implement initiatives that will enhance resident satisfaction and retention. * Overseeing the management of tenant facing communication platforms including website, social media and the community portal. * Ensure that all marketing collateral and customer touch points convey the brand consistently and effectively. * Working closely with JLL’s national Experience Team on the delivery of initiatives focussed on communication and customer engagement. Community Activation: * Strategic Calendar Management: Design and execute a 12-month rolling activation calendar that caters to a diverse demographic of residents. * Event Curation: Organize a mix of weekly "micro-activations" (e.g., grab-and-go breakfasts, running clubs) and monthly "signature events" (e.g., rooftop sum
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