Pavago
Staffing and Recruiting
CommunityManager
“Community Manager at Pavago. Skills: Community engagement, Relationship building, Member satisfaction, Event coordination. Manage and participate in daily conversations. Initiate discussions and encourage participation”
What You'll Achieve.
Consistent daily engagement and participation; Member satisfaction and retention rates; Event attendance and participation levels; Number and quality of member introductions; Reduction in churn; Improved member engagement; Accuracy and consistency of engagement tracking and reporting
Industry & Context.
Identify operational gaps and proactively implement solutions; Address concerns professionally; Continuously improve member experience
Reliable high-speed internet, Professional remote work setup, Availability to work U.S. business hours
What They're Looking For.
Must Have
Excellent spoken and written English with a neutral, U. S. -friendly accent, interpersonal and relationship-building abilities, Experience coordinating or supporting member-facing events or communities, communication and stakeholder management skills, Comfortable using Slack, Zoom, Google Workspace, and digital collaboration tools, Reliable high-speed internet and professional remote work setup, Availability to work U. S. business hours across ET–PT time zones
Nice to Have
Previous experience in community management, customer success, member success, or relationship management, Background in event coordination, hospitality, customer support, or networking communities, Familiarity with Slack, Typeform, and community engagement platforms, Experience supporting U. S. -based clients or understanding U. S. communication styles, Proven success improving member engagement, satisfaction, or retention metrics, Experience in entrepreneurial, coaching, mastermind, or private membership communities
What You'll Do.
Manage and participate in daily conversations
Initiate discussions and encourage participation
Foster a welcoming atmosphere
Respond promptly to member questions
Introduce members based on shared interests
Facilitate peer-to-peer networking
Build relationships with members
Conduct recurring member check-ins
Identify disengaged members
Monitor churn indicators
Address concerns professionally
Coordinate member-facing events
Manage event logistics
Track engagement metrics
Maintain organized records
Provide insights and recommendations
Manage satisfaction surveys
Analyze member feedback
Take ownership of community health
Identify operational gaps
Adapt to evolving priorities
Support leadership initiatives
How You'll Work.
Team & Collaboration
Work with product team; Collaborate with internal stakeholders; Support leadership with ongoing initiatives
Communication Scope
Excellent spoken and written English; Neutral, U.S. -friendly accent; Professional communicator across Slack, email, and video calls; Member-focused communication style
Process & Methodology
Manage event logistics, Coordinate event scheduling, Communicate event details, Follow through on event actions
Applying for this Community Manager role?
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