CommunityManager

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Reporting to Workplace Experience Director** At JLL, it is our goal to provide enhanced workplace experiences that will be long remembered by our clients. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality mindset culture in the workplace. The community manager must exhibit exceptional colleague service, experience, communication skills and engagement. **Overall Role** A Community Manager is the host in the office for colleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms when they have a VIP in the office, or a variety of other items that enhance the experience. The Community Manager has a direct report of a Senior Workplace experience Ambassador. The CM anticipates needs, paying close attention to the questions and requests that colleagues most often present so that they support their requests and needs. The Community Manager helps the workplace run seamlessly so colleagues and guests are happy, feel welcome, have an enhanced experience, which allows colleagues to focus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint. **Site Management** · Triage all work requests to respective parties and