Empowerly
Education Technology
CommunityManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Community Manager at Empowerly. Skills: Customer relationship management, Customer onboarding, Customer retention. Assist families and students during their Empowerly journey. Help families get started with counseling journey”
Industry & Context.
Solve complex problems
Business travel as needed, Work some evening and weekend hours
What They're Looking For.
Must Have
1-2 years of experience in student support, customer service, or other customer experience, Undergraduate and/or graduate degree, Familiar with college preparation, application, and admission processes, Able to establish and maintain effective working relationships, Possess high standards of conduct and attitude, Demonstrate empathy and patience, Clear communicator with exceptional follow-up skills, Able to motivate others, Convey information effectively and accurately, Able to come up with unique or innovative ideas, Creative ways to solve problems, Able to work in a fast-paced environment, Take on competing priorities, Develop work streams, Possess knowledge of customer experience satisfaction, Able to work some weekend hours, Savvy with Google Workspaces, Savvy with other modern technologies, Highly adaptive, self-motivated professional, Able to adapt evenings and weekends into work schedule
Nice to Have
Live in EST or CST, Degree from a Top 100 undergraduate institution, Experience with Zendesk, Aircall, Hubspot, and/or similar platforms
What You'll Do.
Assist families and students during their Empowerly journey
Help families get started with counseling journey
Respond and resolve all incoming customer communications
Work cross-functionally with other internal groups
Provide phone and email support
Support Head of Counselors
Serve as the resource for the community
Create and improve processes
Monitor satisfaction through routine surveys
Manage Empowerly’s operations processes
Manage contractor teams
Partner with teams in cross-functional
Help the Operations Team to scale
Solve complex problems
Represent Empowerly’s brand
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Cross-functional teams; Integrated setting
Communication Scope
Clear communicator; Follow-up skills; Convey information
Full Job Description
## Description About Empowerly Empowerly (Empowerly.com) is an education technology company that personalizes college and career counseling, with a mission to empower students to become the most successful version of themselves. We provide data-driven education technology, start up and research internship programs, and personalized counseling led by former college Admission Officers and experienced college counselors. We are a rapidly growing, mission-driven, and venture-backed company. It takes a unified team committed to our core values – collaboration, data driven, and empowerment – to achieve this goal and a fast-moving team committed to serving the needs of families. Each student is holistically evaluated through our Empowerly Score™ — the only predictive technology that can also quantify subjective material. Each student is offered a three-pronged approach to evaluate academics, essays, and extracurricular activities – providing them a 360-degree view of how to be competitive against other applicants. We are a fully remote, global workforce focused on building world-class, college admissions advisory services and programs. About the Role Community Managers are an integral part of the overall mission of Empowerly. Our Community Management team ensures a holistically positive experience through the Empowerly journey for our students and families, and our marketplace of College Counselors. Community Managers also work on various internal programs that lead to student success. We are seeking an experienced, organized, and customer-oriented Community Manager who will integrate well with our team and provide exceptional service to our marketplace of College Counselors, and our students and families. ## REQUIREMENTS AND RESPONSIBILITIES Assist families and students during their Empowerly journey to put their best foot forward in the college admissions process Help families get started with counseling journey upon registration (onboarding call, ensuring good fit wi
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