Brighthaven Communities
property management
CommunityManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Community Manager at Brighthaven Communities. Skills: Resident relations, Financial oversight, Staff leadership. Oversee community efficiently. Oversee community profitably”
What You'll Achieve.
Achieve 0% rent delinquency; Ensure positive resident experience; Ensure positive staff experience; Achieve occupancy goals; Produce financial growth
Industry & Context.
Resolve resident concerns; Resolve staff concerns; Troubleshoot issues
Physical demands
What They're Looking For.
Must Have
5-7 years property management experience, 2+ years community/property manager experience, Demonstrated ability to diffuse resident concerns, Proven effective leadership experience, Knowledge of LIHTC, Knowledge of Tax Credit qualifications, Capacity to interact with senior executives, Ability to work under constraints, Professional presentation and appearance
Nice to Have
Microsoft Office proficiency, Internet proficiency, Email proficiency
What You'll Do.
Oversee community efficiently
Oversee community profitably
Foster resident satisfaction
Foster associate well-being
Create sense of community
Create positive resident experience
Create positive staff experience
Build relationships with vendors
Build partnerships with agencies
Resolve resident concerns
Resolve staff concerns
Seek organizational resources
Seek senior leadership support
Ensure residents feel seen
Ensure residents feel heard
Ensure residents feel valued
Ensure staff feel seen
Ensure staff feel heard
Ensure staff feel valued
Ensure positive resident life-cycle
Implement service system for residents
Acknowledge resident complaints
Act on resident complaints
Correct resident complaints
Serve as resident advocate
Communicate resident concerns to leadership
Function as resident resource center
Refer residents to assistance agencies
Maintain confidential resident files
Review community budget comparison
Produce financial growth for community
Market residential units
Lease residential units
Generate additional revenue
Manage occupancy goals
Implement system for 0% rent delinquency
Prepare monthly reports
Prepare monthly financials
Prepare Property Annual Operating Budget
Submit subsidy vouchers
Oversee capital projects
Communicate between departments
Challenge team members
Establish immediate goals
Establish long-term goals
Coordinate on-site operations
Ensure compliance matters
Manage vendor relationships
Oversee contractor workmanship
Oversee rent collections
Oversee accounts payable
Promote high-performing team execution
Provide regular feedback
Empower collaboration
Ensure active communication with residents
Ensure active communication with community
Ensure active communication with agencies
Ensure active communication with owners
Ensure active communication with team members
Assess employee performance
Provide on-the-spot feedback
Conduct performance reviews
Recognize team members
Manage poor performing team members
Establish clear expectations
Respond to team member concerns
Respond to maintenance conditions
Respond to resident problems
Respond to security breaches
Respond to emergencies
Create personnel schedules
Supervise personnel schedules
Ensure maximum operational efficiency
Ensure community curb appeal is immaculate
Conduct business per company policies
Conduct business per Fair Housing
Conduct business per ADA
Conduct business per apartment industry laws
Meet compliance requirements
Meet eligibility requirements
Follow procedures in employee handbook
Follow procedures in management handbook
Respond to housing violations
Respond to liability concerns
Seek approval from Regional Manager
Seek guidance from Regional Manager
How You'll Work.
Team & Collaboration
Cross-functional departments; Senior executives; Vendor partners; Regulatory agencies; Social services agencies; Team members
Communication Scope
Interpersonal communication; Verbal communication; Written communication
Process & Methodology
Budget implementation, Capital projects oversight
Full Job Description
Overview Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be. The Role: This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce. An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities. An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This Includes, but Is not limited to, seeking resources throughout the organization via the organizations' support services and senior leadership. An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard
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