ModSquad
CommunityManagementConsultant
Neural analysis suggests this role is
optimal for Mid candidates.
“Community Management Consultant at ModSquad. Skills: Community Management, Social Media Platforms, Content Strategy, Community Engagement, Reporting. Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based). Design and execute the weekly and quarterly content calendars, engagement scripts, and strategy plans”
What You'll Achieve.
Building, maintaining, improving, and empowering clients and their digital communities; Create and report KPI’s to the development team; Build reports that showcase performance, trends, and opportunity; Improve social ROI; Hit deliverable deadlines
Industry & Context.
Problem-solving skills; Troubleshoot escalations
Polish / English Speaker
What They're Looking For.
Must Have
Experience with Social Media platforms, Knowledge of Social Media platforms, Experience managing ambassador/MVP programs, Knowledge of setting up third-party filters and native tools for engagement and moderation including keywords in Meta, creator care more in TikTok, Bachelor’s degree or equivalent work experience
Nice to Have
Experience managing ambassador/MVP programs, Knowledge of setting up third-party filters and native tools for engagement and moderation including keywords in Meta, creator care more in TikTok
What You'll Do.
Brainstorm activities
and content to inspire or grow community (long term and campaign based)
Design and execute the weekly and quarterly content calendars
Create and report KPI’s to the development team
and build reports that showcase performance
Manage and respond to customers through social media tools (native and third party) including
Meta Business Manager
Learn and explore new tools and platforms that improve workflow and client objectives.
Develop practices and improvements
or build upon and help improve current methods of operation (from social media management and community management and improving social ROI
to engagement and content moderation and digital experience)
Handle occasional community crises or troubleshoot escalations
How You'll Work.
Team & Collaboration
Work closely with clients; Work closely with the global ModSquad team; Work closely, efficiently, and effectively with the client and internal teams (communication is daily); Communicate, collaborate, and support effectively
Communication Scope
Communication skills; Comfortable with communicating the good and the bad; Engage confidently with internal and external partners on video and voice calls; Ability to communicate, collaborate, and support effectively
Process & Methodology
Design and execute the weekly and quarterly content calendars, Design and execute engagement scripts, Design and execute strategy plans, Execute on community initiatives, Measure results, Modify programs based on feedback, Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
Full Job Description
# **We Could Use Someone Like You in Our Crew.** **Community Management Consultant** **Language: Polish /** **English Speaker** **Overview:** **We Could Use Someone Like You in Our Crew** **Do you have a creative mind as well as a deep understanding of online communities?** **ModSquad is seeking an experienced Community Management Consultant with knowledge and passion for Social Media platforms.** **As a ModSquad Community Management Consultant, you will work closely with our clients as well as the global ModSquad team. You will be imperative in building, maintaining, improving, and empowering our clients and their digital communities.** **What You’ll Do** **The day-to-day tasks of a ModSquad Community Management Consultant vary, but basic responsibilities may include:** * **Brainstorm activities, opportunities, and content to inspire or grow community (long term and campaign based)** * **Design and execute the weekly and quarterly content calendars, engagement scripts, and strategy plans** * **Create and report KPI’s to the development team, and build reports that showcase performance, trends, and opportunity** * **Manage and respond to customers through social media tools (native and third party) including, but not limited to, Sprout Social, TikTok Studio, Meta Business Manager** * **Learn and explore new tools and platforms that improve workflow and client objectives.** * **Work closely, efficiently, and effectively with the client and internal teams (communication is daily)** * **Develop practices and improvements, or build upon and help improve current methods of operation (from social media management and community management and improving social ROI, to engagement and content moderation and digital experience)** * **Handle occasional community crises or troubleshoot escalations** * **Familiarity with GDPR, HIPAA, PII, and Trust & Safety policies that impact how we interact with digital customers and communities ** ## ## **What We’re Looking For** **A successf
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