Wework
CommunityLead
Neural analysis suggests this role is
optimal for Entry candidates.
“Community Lead at Wework. Skills: Community building, Member experience, Event management, Building operations, Sales support. Ensuring WeWork meets member needs and global standards. Delivering on targets for member experience through curated events”
What You'll Achieve.
Maximize the value of their WeWork membership; Enhance and personalize member experience; Ensure proposed solution fully meets the member's needs; Implement proactive changes keeping member experience top of mind; Ensure successful move in for new accounts; Create a community within the location through social events; Execute value-driving events; Ensure space is kept up to standards; Achieve WeWork global standards
Industry & Context.
Issue resolution
What They're Looking For.
Must Have
2+ years of experience in hospitality, Proficient local language and understanding of local culture required, Excellent interpersonal and networking skills, verbal and written communication skills, organization skills with the ability to multitask projects from start to finish, attentive to detail and manage tasks efficiently and effectively, enjoy and thrive at continually growing relationships
What You'll Do.
Ensuring WeWork meets member needs and global standards
Delivering on targets for member experience through curated events
Introducing members for business opportunities
Creating a welcoming environment
quarterly conversations with owned accounts
Anticipating member and guest needs
Following up with members who submitted negative feedback
Resolving member issues
Reviewing Medallia responses for improvements
Supporting front desk coverage
Conducting pre-move-in meetings
Completing New Member Orientation
Curating new member on-boarding materials
Conducting move out interviews
Providing feedback on event programming
Setting up and hosting weekly social events
Executing value-driving events
Distributing event promotional information
Ensuring building-specific operational requirements for events
Conducting morning walkthroughs
Explaining WeWork policies and procedures
Communicating building issues to members
Managing building energy
Liaising with cleaning companies
Tracking and organizing keys
Managing keycard stock
Overseeing Community responsibilities for Member companies
Reviewing Emergency Action Plans
Creating incident reports
Responding to medical emergencies
Responding to instructions from Leadership
Conducting building tours for VIPs or prospective members
Alerting Growth Team of member move-out requests
Handoff prospective member sales
Conducting tours of the space for potential new members
How You'll Work.
Team & Collaboration
Liaising with Sales and Account Management; Supporting specific contractual agreements; Alerting appropriate contact on the Growth Team; Handoff prospective member sales to appropriate sales contacts
Communication Scope
Verbal and written communication skills
Process & Methodology
Ability to multitask projects from start to finish
Full Job Description
# **About Us** At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. # ****Community Lead | Community**** # ****About the Opportunity**** As a [_Community Lead_](https://www.youtube.com/watch?v=bEN24U_u2Eg) , you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests. Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations. ****Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:**** ****Membership Engagement & Retention: **** * Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience. * Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize
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