Wework
CommunityLead
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“Community Lead at Wework. Skills: Community Lead, elevated member experience, meet our members’ needs, maintain our WeWork global standards, deliver on our targets for an un-compromised member experience, curated events based on members’ interests, introducing members to each other for business opportunities, creating a welcoming environment. Complete scheduled, quarterly conversations with owned accounts. Anticipate member and guest needs before they arise”
What You'll Achieve.
meet our members’ needs; maintain our WeWork global standards; deliver on our targets for an un-compromised member experience; help them maximize the value of their WeWork membership; enhance and personalize their experience; understand areas of improvement and implement proactive changes; ensure a successful move in; create a community within your location; execute value-driving events; ensure space is kept up to standards
Industry & Context.
issue resolution
What They're Looking For.
Must Have
Bachelor's Degree or equivalent experience, 2+ years of experience in hospitality, Proficient local language and understanding of local culture required, Excellent interpersonal and networking skills, verbal and written communication skills, organization skills with the ability to multitask projects from start to finish, You are attentive to detail and manage tasks efficiently and effectively, You enjoy and thrive at continually growing relationships
What You'll Do.
quarterly conversations with owned accounts
Anticipate member and guest needs before they arise
Follow up in person with all members who’ve submitted a bad rating
Follow the model for issue resolution
Review all Medallia responses
Support front desk coverage schedule as needed
Conduct pre-move-in meetings with all new accounts
Complete the New Member Orientation process
Curate new member on-boarding materials
Conduct move out interviews
Provide feedback on programming types
Set up and host weekly social events
Distribute all necessary info to promote the event
Ensure building-specific operational requirements are met for each event
Conduct morning walkthroughs
Know and explain WeWork policies and procedures
Manage the energy in the building
Liaise with in-building
third party cleaning companies
and organize keys collected and distributed
Manage keycard stock and request new inventory as needed
Oversee Community responsibilities for Member companies
Review and understand the role in the building management & WeWork provided Emergency Action Plans
Create incident reports as necessary
Conduct building tours set up by the Sales team
Alert appropriate contact on the Growth Team when a member gives notice of any desire to have a Growth related conversation
Hand-off prospective member sales to appropriate sales contacts
Conduct tours of the space for potential new members
How You'll Work.
Team & Collaboration
introducing members to each other for business opportunities; escalating any recurring issues to your manager and/or relevant cross-functional teams; Liaise with in-building, third party cleaning companies; Oversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements; respond to instructions from Leadership regarding emergency situations or security alerts; Alert appropriate contact on the Growth Team; Hand-off prospective member sales to appropriate sales contacts
Communication Scope
verbal and written communication skills
Process & Methodology
multitask projects from start to finish
Full Job Description
# **About Us** At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work. # ****Community Lead | Community**** # ****About the Opportunity**** As a [_Community Lead_](https://www.youtube.com/watch?v=bEN24U_u2Eg) , you are integral to the elevated member experience at your WeWork location. You will report to your building each day and will be responsible for ensuring we meet our members’ needs and maintain our WeWork global standards. In addition, you’ll ensure we deliver on our targets for an un-compromised member experience through curated events based on members’ interests, introducing members to each other for business opportunities, and creating a welcoming environment for members and their guests. Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations. ****Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:**** ****Membership Engagement & Retention: **** * Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience. * Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize
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